Senior HR Operations Analyst

Position Overview

Diligent is looking for a Senior HR Operations Analyst to lead the management, compliance, and continuous enhancement of the company's leave of absence programs. This role prioritizes HR compliance, operational excellence, and administrative support, ensuring alignment with all relevant labor laws, regulations, and internal guidelines. The analyst will collaborate closely with HR leadership and other departments to refine processes, improve HR systems, strengthen controls, and back key HR initiatives related to leave administration.

Key Responsibilities

• Oversee the full administration, improvement, and upkeep of employee leave of absence programs.
• Regularly review and update HR policies and procedures to guarantee legal compliance and alignment with organizational goals.
• Manage end-to-end leave cases, including initial intake, eligibility assessment, documentation, approval processes, extensions, and return-to-work coordination, acting as the main contact for employees and managers.
• Keep up-to-date with changes in labor legislation and provide strategic recommendations for HR policies, procedures, and internal controls.
• Assist in regulatory reporting obligations and internal HR data requests, maintaining accurate, confidential, and audit-ready leave documentation using Workday HRIS.
• Support HR vendor contract management, billing, and collaboration with Procurement and Accounts Payable teams to ensure process efficiency and accuracy.
• Perform ongoing audits of HR processes, records, and practices to identify risks, ensure compliance, and suggest corrective measures.
• Provide operational and administrative assistance to HR leadership, including report generation, communications development, and initiative coordination with minimal supervision.
• Collaborate with other departments to optimize HR workflows, enhance documentation quality, and improve system effectiveness. Partner with Payroll to guarantee correct pay treatment for employees on leave, covering statutory payments, top-ups, benefit offsets, and adjustments.
• Lead or contribute to special HR projects and assignments as needed.

Required Experience and Skills

• Between 5 to 7 years’ experience in HR operations, leave of absence administration, or related functions involving significant leave case management.
• Deep understanding of HR procedures, compliance standards, and employment policies, especially Irish employment and statutory leave laws, with hands-on experience administering Irish statutory leaves.
• Exceptional attention to detail, strong organizational capabilities, analytical thinking, and problem-solving skills.
• Trustworthy with discretion and sound judgment when managing confidential medical and sensitive personal data.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with HR systems and reporting tools.
• Excellent written and oral communication abilities, able to clearly and empathetically communicate complex leave entitlements to employees and managers.
• Effective independent worker with good judgment and ability to build productive relationships across teams.

About Diligent

Diligent is a global leader in governance, risk, and compliance (GRC) software solutions, supporting over one million users and 700,000 board members with an integrated platform to manage risks and governance efficiently. The company embraces innovation and encourages curiosity, aiming to harness technology and AI to transform workflows and decision-making. Diligent fosters a culture of diversity, inclusion, wellness, and flexibility, with offices worldwide including Galway, Ireland.

Work Environment and Culture

• The role is based in Galway and follows an onsite work model with expectations to be present at least 50% of the time for team interaction and collaboration.
• Diligent values creativity, collaboration, diversity, and employee wellness, offering flexible work options, health benefits, generous leave, and employee resource groups.
• The company is committed to being an equal opportunity employer, providing accommodations for disabilities and considering candidates without discrimination based on any protected characteristic.
• Visa sponsorship may be available for selected positions depending on business needs.

Additional Information

Diligent maintains a drug-free workplace and does not accept unsolicited agency resumes. Candidates can expect thorough privacy and legal compliance in recruitment.