Senior Customer Service Executive - Network Operations & Support
Bhopal, Madhya Pradesh, India · Full Time
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- Salary
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- Openings
- 1
- Posted
- 5 કલાક પેહલા
- Work mode
- In office
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Where you'll work
Job description
Company Overview
Tata Communications is pioneering the future of connectivity by integrating advanced Cloud, Mobility, IoT, Collaboration, Security, Media, and Network services to create a revolutionary communication landscape.
Job Role and Responsibilities
This role involves overseeing fiber deployment, construction, and last-mile FTTH connectivity ensuring compliance with customer construction standards. A critical focus is placed on Acceptance Testing with a First Time Right approach. Candidates will need to manage deviation approvals to prevent penalties and provide comprehensive MIS reports at both regional and corporate levels.
- Monitor daily progress reports for rollout projects.
- Compile weekly review presentations (PPT).
- Track PR/PO processes diligently.
- Coordinate consistently with field resources across regions for seamless project execution.
- Prepare MIS reports on daily, weekly, and monthly schedules.
- Conduct material reconciliation activities.
- Organize and manage meetings and online calls effectively.
Technical Requirements
Proficiency in the FF1 app, AW app, and Google Earth is mandatory for this role.