Senior Claims Adjuster

Company Overview

Our organization is a Fortune 500 enterprise experiencing rapid growth with a strong focus on employee development and a commitment to fostering an innovative culture. Team members across the business practice innovation behaviors, encouraging continuous learning, idea sharing, and proactive opportunity creation to achieve superior results.

Role Summary

We are seeking a highly skilled Senior Claims Adjuster ready to manage complex insurance claims with a dynamic and varied portfolio. This role offers an opportunity to influence outcomes directly, innovate processes, and lead by example while mentoring junior staff.

Key Responsibilities

• Manage a diverse portfolio of general insurance claims across Public Liability, Professional Indemnity, Product Liability, Management Liability, and Directors & Officers (D&O).
• Serve as a trusted advisor to brokers, insured clients, and service providers, cultivating and maintaining strong professional relationships.
• Ensure swift, impartial, and quality claims resolutions through decisive and informed decision-making.
• Provide mentorship and guidance to junior claims professionals, supporting their growth and development.
• Promote best practices and continuous process enhancements by collaborating closely with underwriting and other internal teams to foster innovation.
• Analyze claims data and prepare reports that inform strategic planning and operational improvements.
• Contribute actively to team meetings and initiatives focused on improving claims handling processes.

Candidate Profile

The ideal candidate will be an experienced insurance professional adept at handling challenging situations and a varied workload. They bring enthusiasm, inquisitiveness, and a solution-oriented approach to their work.

Required Qualifications and Experience

• Minimum of five years’ experience in insurance claims handling or legal practice.
• In-depth knowledge and expertise in Financial Lines or Public Liability claims.
• Demonstrated success in managing complex claims and achieving excellent outcomes.
• Strong communication skills with proven ability to build effective relationships.
• Proficient with technology, particularly Microsoft Office Suite and insurance claims management systems.
• Commercially astute with a strong awareness of risk and a drive to improve processes.
• Committed to mentoring and developing junior team members.

Preferred Skills

• Tertiary qualifications in Law, Business, Commerce, or equivalent fields.
• Experience in corporate auditing and familiarity with process improvement methodologies.