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કામનું વર્ણન
About BX Studio
BX Studio is a rapidly growing digital agency providing web design, development, and SEO/AEO services to enterprise clients such as Reddit, Headspace, and Verifone, as well as startups. Recently, the company expanded from 24 to 70 employees, doubled revenue, and earned Webflow’s 2025 Enterprise Partner of the Year award.
Role Overview
We are seeking an experienced Senior Account Manager to independently manage client relationships, ensure retention, and drive revenue growth across a portfolio of 8 to 12 accounts. This position requires a strategic partner comfortable working with marketing leaders and founders.
Key Responsibilities
- Act as the primary point of contact and trusted advisor for assigned accounts.
- Forge strong relationships with marketing executives and business owners.
- Lead renewal discussions and oversee all sales activities within accounts.
- Identify expansion opportunities, scope projects, and pitch new services.
- Conduct meetings with potential clients, managing discovery and intake sessions to define project scope and present tailored solutions.
- Coordinate a smooth transition from sales to delivery teams for new engagements.
- Proactively address any client satisfaction or project delivery concerns.
- Understand client business goals and collaborate with project managers and specialists to develop actionable strategies.
- Partner with leadership to refine pricing models, packaging, and growth strategies.
Required Experience and Skills
- Minimum 5 years of account management, project management, or customer success experience within a digital agency.
- Proven ability to independently manage client portfolios, focusing on relationship building and revenue expansion.
- Experience with meetings involving prospective clients, discovery processes, scoping, solution pitching, and client onboarding.
- Strong background in website design, development, and SEO projects to collaborate effectively with project management teams and create realistic proposals.
- Comfortable discussing financial elements like budgets, ROI, pricing, and contracts while maintaining high client retention rates.
- Strategic mindset with a genuine interest in building account management playbooks, templates, and processes for team growth.
Preferred Qualifications
- Familiarity with analytics, content marketing, conversion rate optimization, and branding.
- Experience in digital strategy to provide comprehensive client guidance beyond project delivery.