Room Attendant

Position Overview

This role involves ensuring the cleanliness and upkeep of guest rooms, corridors, public floor areas, and pantries in alignment with the hotel's established standards. The Room Attendant plays a vital part in maintaining guest satisfaction by delivering high-quality housekeeping services.

Key Duties and Responsibilities

• Thoroughly clean assigned guest rooms, which includes making beds, dusting furniture, replenishing room and bathroom supplies, cleaning bathrooms, and vacuuming carpets.
• Inspect rooms during cleaning to ensure all items are in proper working order; promptly report any maintenance needs to the Supervisor.
• Maintain cleanliness of corridors and public areas on the floor, as well as housekeeping equipment and pantries.
• Stay knowledgeable about the hotel’s products and services to competently address guest inquiries.
• Respond warmly to guest questions and requests, handling issues personally when possible or redirecting to appropriate staff as necessary, such as providing additional items like towels.
• Document relevant information and observations on assignment sheets for records and future reference; report any special guest needs, incidents, or unusual situations at shift’s end to ensure continued guest satisfaction.
• Verify the physical condition of rooms and inform the Order Taker of any irregularities discovered.
• Immediately report found lost and found items to the Supervisor and coordinate with Order Taker for delivery.
• Perform turn down service in guest rooms following hotel standards, including bed preparation, supply replenishment, and bathroom cleaning when required, while managing supplies to control costs.
• Attend to late checkouts and guests requesting late cleaning services following established procedures.
• Additional tasks or responsibilities may be assigned as needed to support hotel operations.