Retail Area Support Officer

About The Role

This position is a mobile retail security officer role requiring flexibility to cover multiple supermarket locations across Mansfield, Victoria. Shift schedules will vary depending on site needs and will include evenings, weekends, and bank holidays. Candidates must hold an SIA Licence.

Key Responsibilities

• Maintain a visible security presence to prevent theft, anti-social behaviour, and other store disturbances.
• Perform routine patrols on shop floors, entrances, and around store perimeters across multiple locations.
• Monitor CCTV footage to detect suspicious behaviour in real time.
• Promptly respond to incidents, alarms, and emergencies ensuring safety and security.
• Conduct searches according to company policies and legal standards.
• Collaborate with store management and local teams to mitigate risks and aid in loss prevention efforts.
• Prepare clear and timely incident documentation.
• Provide a professional, approachable customer service experience and assist with queries as needed.
• Manage conflict and de-escalate challenging situations calmly and securely.
• Follow all health & safety, legal, and client-specific procedures rigorously.
• Travel between different sites to support broader security operations.

Candidate Requirements

• Right to work in the UK with ability to pass enhanced DBS and BS7858 background checks.
• Possession of a valid SIA Licence for Door Supervision or Security Guarding with relevant experience.
• Full UK driving licence and access to own vehicle.
• Experience in retail security or customer-facing roles is desirable.
• Strong observation skills and sound decision-making capability.
• Confidence in handling confrontations and difficult situations.
• Excellent written and verbal communication abilities.
• Reliable, proactive and professional attitude to work.
• Flexibility to work across various locations and diverse shifts.

About the Company

OCS UK & Ireland is a major facilities management organization employing over 50,000 people with annual revenues exceeding £2 billion. It offers innovative, award-winning services in cleaning, security, catering, and hard facilities management.

OCS is driven by its TRUE values: Trust, Respect, Unity, and Empowerment. The company is committed to creating supportive environments for employees, customers, and communities they serve.

Employee Benefits and Development

• Recognized as a top employer, ranked 36th in Glassdoor's Best Companies to Work For 2025.
• Access to digital learning through the OCS Academy to enhance skills and advance careers.
• Exclusive retail discounts, rewards, and wellbeing resources via the Hapi app.
• Opportunities for professional growth with over 600 active learners across UK and Ireland.
• Flexible pay options, including the ability to access a portion of wages before payday through Wagestream (subject to contract).

Diversity and Inclusion

OCS is an equal opportunities employer that values diversity and actively encourages applications from individuals of all backgrounds irrespective of race, gender, nationality, religion, sexual orientation, disability, or age.