Restaurant Supervisor

About Kerten Hospitality and The Property

Kerten Hospitality (KH) is a comprehensive lifestyle hospitality operator focused on crafting unique destinations, lodging experiences, and communities while maximizing operational efficiency and profitability for investors, with a strong dedication to sustainability. KH cultivates its projects through strategic partnerships across lodging, food and beverage, retail, entertainment, art, and wellness sectors, emphasizing ecosystem development and creating community-centered destinations that appeal to both international and local travelers. Currently, KH manages a growing portfolio of over 55 lodging projects with more than 4,500 rooms across the Middle East, Europe, and North Africa.

One of KH's marquee properties is Dar Tantora, The House Hotel located in AlUla’s historic Old Town in Saudi Arabia. This earth-built hotel complex features tightly packed mud-brick buildings and the iconic Dar Tantora watchtower. The property also includes Cloud 7 Residence, offering a tranquil retreat near the city center. The community has 30 rooms, two food and beverage outlets, a cigar lounge, spa, and various bespoke retail outlets, focusing on eco-friendly, low-impact heritage preservation combined with authentic workshops and activities highlighting the region's historical importance.

Key Responsibilities

• Manage all restaurant operations including food and beverage service, maintaining high standards of sanitation and inventory control.
• Efficiently use computer systems such as POS software and Microsoft Office suite to support operations.
• Plan and organize staff schedules to meet operational needs, including availability for evenings, weekends, and holidays.
• Oversee stock levels for front-of-house supplies and initiate procurement orders when necessary.
• Support administrative duties such as payroll management, staff performance reviews, and controlling the budget.
• Ensure strict adherence to restaurant policies, procedures, and safety guidelines.
• Perform regular inspections of dining areas, restrooms, and guest spaces to uphold cleanliness and sanitation standards.
• Deliver strong customer service experiences, aiming to exceed guest expectations consistently.
• Maintain composure and effective problem-solving in stressful, fast-paced situations.
• Coordinate with kitchen staff to ensure smooth and timely food and beverage service.

Experience and Skills

• Prior supervisory experience within the food and beverage sector.
• Proficient in English; Arabic language skills are a plus.
• Food handling certification is preferred though not mandatory.
• In-depth knowledge of health and safety standards.
• Physical capability to handle tasks that involve lifting or moving objects up to 25 pounds without assistance.
• Excellent communication skills to interact effectively with staff and guests.

Benefits of Joining

• Competitive salary package tailored to your previous experience and role requirements.
• Clear prospects for career advancement within an evolving hospitality group.
• An inclusive, lively work environment promoting teamwork and collaboration.
• Being part of a company committed to values such as connection, innovation, curation, and leadership.