Relationship Manager

About PropertyGuru Group

PropertyGuru is a leading PropTech platform in Southeast Asia, connecting over 32 million property seekers with 50,000+ agents monthly. Offering over 2.1 million listings and comprehensive insights, PropertyGuru enables confident real estate decisions across Singapore, Malaysia, Thailand, and Vietnam. Since launching in Singapore in 2007, the company has become a high-growth player with award-winning apps, major property marketplaces, and Asia's most respected property awards and events.

Role Overview

As a Relationship Manager, your primary focus is to grow PropertyGuru’s market presence by actively acquiring new mass market agent clients. This is a hunter-oriented position requiring proactive outreach, cold calling, and persuasive product presentations to generate new business. You will cultivate early-stage relationships, assess client needs, and guide agents on maximizing the platform's benefits, ensuring exemplary service throughout onboarding and use.

Key Duties

• Initiate high volumes of cold calls and outreach activities to identify and secure new agent clients.
• Build and maintain a robust sales pipeline through persistent prospecting and lead generation efforts.
• Participate in face-to-face interactions including client meetings, networking events, and training sessions to represent PropertyGuru professionally.
• Deliver compelling product demonstrations tailored to agent requirements, clearly illustrating platform value.
• Support new agents in setting up and navigating their accounts to optimize usage and satisfaction.
• Maintain superior service quality by providing prompt and professional assistance to all clients.
• Collect and relay market and competitor feedback to inform product and sales enhancements.
• Collaborate within the team to share insights, identify new opportunities, and support market initiatives.
• Consistently meet or exceed monthly sales and activity benchmarks, showcasing determination and resilience.
• Foster a positive, cooperative working environment by actively contributing to team efforts and communication.

Candidate Profile

• Proven sales, telesales, customer service, or business development experience, ideally in high-volume or fast-paced settings.
• Strong hunter mindset with high motivation, persistence, and results-driven attitude.
• Confidence and skill in cold calling and client engagement, adept at handling objections.
• Excellent interpersonal and communication abilities, enabling rapid rapport building.
• Energetic, positive attitude with resilience and eagerness to grow commercially.
• Well-organized, self-motivated, and capable of managing time and follow-up effectively.
• Collaborative team player willing to share knowledge and contribute to team success.
• Ability to work independently with maturity and accountability, prioritizing tasks effectively in a dynamic environment.

Benefits and Culture

• Flexible hybrid work arrangements focusing on performance outcomes rather than fixed hours.
• Comprehensive rewards supporting financial, physical, and mental well-being.
• Opportunities for multidimensional career progression at various levels within the company.
• Inclusive policies such as equal paternity leave to promote work-life balance and support all employees.