Relationship Manager - Private Banking

About the Bank

The National Bank of Commerce (NBC) is Tanzania's oldest bank, bringing over fifty years of expertise in providing diverse services including retail, corporate, business, investment banking, and wealth management.

Role Summary

This role focuses on cultivating and expanding relationships with affluent clients, growing the customer base through focused sales initiatives, and delivering exceptional service to maintain high client retention.

Key Responsibilities

• Identify and secure new affluent customers and cross-sell products by analyzing client needs.
• Achieve set sales targets related to new accounts, upgrades, assets, liabilities, and assigned products.
• Promote alternative delivery platforms such as online banking and insurance products.
• Develop personalized financial plans to support clients' wealth expansion.
• Manage portfolios of high-net-worth clients, including senior political and business figures, ensuring strong and lasting relationships.
• Schedule and conduct regular client visits and exclusive events to enhance engagement.
• Maintain comprehensive contact programs and report monthly sales progress to management.
• Ensure world-class customer service while handling inquiries and complaints promptly.
• Comply with regulatory risk and compliance frameworks, ensuring documentation for KYC, AML, and Sanctions is current.
• Coordinate with audit teams, report risk incidents, and facilitate timely resolution of compliance gaps.
• Oversee and authorize account openings and loan documentation, escalating unresolved KYC issues when necessary.
• Drive branch customer engagement efforts and recommend resource enhancements as necessary.
• Analyze performance metrics, identify operational improvements, and train staff accordingly.
• Perform additional duties as assigned by Branch Management, including report preparation and business proposals.

Required Qualifications and Experience

• Bachelor’s degree in Business Administration or equivalent field.
• Minimum of four years’ experience in banking, preferably within branch operations.
• Extensive product knowledge and understanding of banking regulations.

Competencies and Skills

• Excellent customer service management abilities.
• Strong verbal and written communication skills.
• Effective listening and interpersonal skills.
• Advanced relationship management capabilities.
• Financial and analytical acumen.
• Thorough knowledge of banking products.
• Proven selling and negotiation expertise.
• Understanding of Bank of Tanzania regulations and risk management, including credit, operational, and market risks.

Additional Qualifications

• Proven customer excellence in service delivery.
• Familiarity with digital banking tools.
• Basic effective communication skills.
• Experience in similar banking roles.
• Higher Diplomas in Business, Commerce, or Management fields.
• Willingness to embrace change and further develop relationship-building skills.