Product Manager, Customer Operations

About Imprint

Imprint partners with leading brands to enhance customer lifetime value through innovative co-branded credit card programs and financial technology. Collaborating with companies like Crate & Barrel, Rakuten, and Shell, Imprint pioneers advanced payment infrastructure combined with insightful underwriting and customer data to deliver personalized and rewarding financial experiences. Unlike legacy banking systems, Imprint offers flexible and embedded solutions built for today's payment landscape, supported by top venture capital firms.

Role Overview

As a Product Manager for Customer Operations, you'll refine product experiences for an expanding and diverse consumer base using data-driven insights, UX research, and deep partner understanding. Your focus will be on delivering measurable outcomes, managing the product roadmap in collaboration with partners, and integrating fintech expertise into cross-functional teams spanning engineering, design, compliance, legal, marketing, and brand stakeholders. Leveraging AI tools such as Claude and Claude Design will be integral to accelerating prototyping and iteration. Empowered by a fast-paced startup environment, you will take ownership of impactful initiatives.

Senior-level responsibilities may include defining strategic roadmaps, representing product perspectives in executive and partner settings, and influencing the PM team's operational practices.

Qualifications

• A minimum of 5 years in product management focused on consumer-facing applications.
• Strong comprehensive understanding of consumer products emphasizing user experience, experimentation, and design detail.
• Proven track record of delivering products with quantifiable results and solid customer insight drawn from direct feedback, support data, and behavioral analysis.
• Experience with analytics and experimentation platforms such as Snowflake, Sigma, and Statsig.
• Ability to communicate complex tradeoffs effectively to diverse teams and executives, fostering alignment.
• Comfortable navigating ambiguity and exercising detail-oriented ownership typical of dynamic startups.
• Experience in fintech, payments, credit products, loyalty programs, rewards, or regulated consumer sectors is advantageous.

Technical Environment

The role utilizes tools including Claude, Claude Design, Figma, Snowflake, Sigma, and Statsig, focused on mobile-first product delivery.

Compensation and Benefits

• Annual salary ranging from $130,000 to $190,000, complemented by equity opportunities.
• Choice of high-performance configured work computers.
• Flexible paid time off policies.
• Comprehensive healthcare coverage fully extending to dependents.
• Additional health benefits such as access to One Medical and optional Flexible Spending Account enrollment.
• Generous parental leave policies: 20 weeks for primary caregivers and 8 weeks for other new parents.
• Access to advanced technology tools across business units fostering innovation and productivity.

Diversity and Inclusion

Imprint is devoted to creating an inclusive workplace, embracing equality without discrimination based on race, nationality, gender identity, sexual orientation, veteran status, disability, age, or other legally safeguarded characteristics. The company encourages applicants from diverse backgrounds passionate about fintech innovation.