Private Client Associate (Maternity Cover)

About Jimmy Choo

Jimmy Choo is a prestigious luxury accessories brand with a core focus on women's shoes, complemented by handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrances, and men's shoes. Led by CEO Hannah Colman and Creative Director Sandra Choi, the brand is committed to becoming one of the most cherished luxury labels globally. Jimmy Choo boasts a worldwide presence with over 200 stores and partnerships with eminent department and specialty stores. It is a part of the Capri Holdings Limited luxury fashion group.

Role Overview

As the Private Client Associate, you will be an essential contributor to the Global Private Client team, ensuring an unparalleled luxury client experience. This role is collaborative in nature and mainly focuses on operational support, client engagement, event coordination, reporting, and digital clienteling tasks to assist the team in optimizing sales and delivering exceptional service. Although this position includes opportunities to nurture client relationships, its core emphasis lies on providing exemplary operational assistance across the global function.

Key Responsibilities

• Provide daily administrative and operational assistance to the Global Private Client team.
• Organize client meetings, virtual consultations, and manage travel arrangements as necessary.
• Coordinate event planning activities including managing guest lists, sending invitations, tracking RSVPs, and following up after events.
• Support senior leadership by preparing presentations, reports, and meeting documents.
• Handle sample movements, manage gifting logistics, and coordinate special orders.
• Ensure client data is accurately maintained within CRM systems.
• Create digital edits and select products using Tulip platform.
• Develop product suggestions and styling presentations.
• Assist with follow-up communications after client appointments and events.
• Support the coordination of Made-to-Order and Special Order requests.
• Generate weekly and monthly sales reports.
• Analyze client data to identify sales opportunities.
• Support KPI tracking and reporting for the Private Client team.
• Maintain dashboards using Microsoft Excel.
• Ensure accuracy of client data within Salesforce, C360, and Tulip platforms.

Candidate Profile

• Possess 2 to 4 years of relevant experience in luxury retail, CRM, clienteling, or hospitality sectors.
• Experience engaging with high-net-worth or very important clients is a plus.
• Able to manage multiple projects simultaneously.
• Comfortable working within an international team environment.
• Advanced proficiency with Microsoft Excel, including Pivot Tables, XLOOKUP, VLOOKUP, formulas, and report generation.
• Strong skills with Microsoft PowerPoint to create polished executive presentations.
• Proficient with Microsoft Word.
• Experience using CRM systems such as Salesforce, Tulip, or equivalents.
• Skilled in data analysis and report preparation.
• Fluency in written and spoken English required; additional languages especially Spanish, Japanese, and Korean, are highly valued.

Equality and Inclusion

Jimmy Choo is an equal opportunity employer committed to inclusivity and prohibits discrimination based on race, color, gender, sexual orientation, identity, religion, age, disability, or any other legally protected status. Accommodations are available during recruitment upon request.

Compensation Disclosure

Compensation for this position varies depending on the role requirements, the candidate’s skills, and experience level. Salary figures for full-time roles reflect annual equivalents, while hourly roles present the corresponding hourly rates.