Pre-Sales Telecaller / Executive

Job Overview

We are seeking a full-time Pre-Sales Telecaller to join our Sales & Marketing department in Virar, Mumbai. This role primarily involves managing inbound and outbound leads, assessing customer needs, qualifying prospects, and scheduling site visits for the sales team.

Key Responsibilities

• Contact inbound leads from portals, digital advertisements, walk-ins, and referrals.
• Conduct outbound calls to database leads with regular follow-ups.
• Understand customer requirements including budget, location preferences, configurations, and possession status.
• Qualify leads by identifying genuine and ready buyers and classifying them as hot, warm, or cold.
• Maintain accurate lead statuses using CRM software.
• Provide essential information about projects such as location, pricing, amenities, and connectivity.
• Arrange site visit appointments and coordinate with sales managers to ensure smooth execution.
• Execute systematic follow-ups via phone calls and WhatsApp, handle basic objections, and revive inactive leads.
• Keep detailed daily call logs and lead updates, generate daily and weekly reports on calls, site visits, and conversions.
• Ensure no lead leakage by maintaining CRM discipline.

Skills and Qualifications

• Proficient communication skills in Hindi and Marathi; English is advantageous.
• Confident phone etiquette and persuasive ability.
• Basic understanding of real estate terminology.
• Able to manage 50 to 100 calls daily.
• Experience in residential real estate projects preferred.
• Familiarity with CRM tools.
• Strong customer handling and follow-up capabilities.
• Minimum education of 12th pass; graduation is preferred.

Performance Metrics

• Number of calls made per day.
• Count of qualified leads generated.
• Number of site visits scheduled.
• Conversion rates.
• CRM data accuracy and discipline.

Compensation and Incentives

Monthly salary ranges from ₹10,000 to ₹14,000 for freshers and ₹15,000 to ₹20,000 for experienced candidates. Additionally, an incentive of ₹100 is awarded per site visit fixed.

Working Conditions

• Six working days per week with one weekly off.
• Working hours from 10:00 AM to 7:00 PM.
• Weekend work is mandatory.