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Role Overview

NOYA Clinics in Riyadh is looking for a Patient Services Coordinator to support day-to-day patient coordination and front-line service delivery within a healthcare setting.

What You Will Do

Arrange patient appointments, visit schedules, and post-visit follow-ups.
Greet patients on arrival, guide them through available services, and explain procedures when needed.
Respond to patient questions, requests, and complaints in a courteous and professional manner.
Keep patient files accurate and current by entering updates and corrections as required.
Serve as a link between patients and the medical and administrative teams, including doctors and nurses.
Support patient registration, insurance-related paperwork, and service workflow steps.
Follow healthcare rules, confidentiality requirements, privacy regulations, and internal quality standards.
Gather patient input and help identify ways to improve the overall patient experience.

Requirements

A bachelor’s degree or equivalent practical experience in healthcare administration, business, or a similar discipline.
Strong verbal and written communication along with solid customer service ability.
Capability to manage private medical information discreetly and responsibly.
Good planning, organization, and issue-resolution skills.
Comfort using computer systems; familiarity with healthcare software is an advantage.
English and Arabic fluency is commonly expected, depending on workplace needs.

Skills

Patient coordination
Customer service
Healthcare administration
Record management
Interdepartmental communication
Scheduling
Confidentiality handling
Problem solving
Time management
Attention to detail
Computer literacy
Bilingual communication

Additional Information

This is a full-time, on-site position based in Riyadh, Saudi Arabia. No salary, perks, application deadline, or vacancy count was specified in the source.

Patient Services Coordinator

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