Partner Success Manager

Overview

This role involves managing and growing strategic partnerships with technology companies across the DACH region and wider Europe. The main objective is to cultivate existing partner relationships to drive product adoption, business growth, and long-term value in a technology-focused environment.

Key Responsibilities

• Develop and maintain strong connections with German-speaking partners throughout the DACH area and Europe.
• Gain deep insight into partner business models, customer demographics, service suites, infrastructure, and commercial goals.
• Design and implement partner growth strategies targeting adoption, retention, upselling, cross-selling, and expansion.
• Spot opportunities to enhance usage of company products, platforms, and services within partner organizations.
• Handle contract renewals and support commercial negotiations concerning contracts and opportunity growth.
• Track metrics such as partner satisfaction, engagement, revenue, and churn risks to monitor partner health.
• Lead business reviews and strategic dialogues with partner leadership.
• Facilitate partner onboarding, product adoption, service launches, and expansion efforts.
• Coordinate across various teams including technical, sales, marketing, product, finance, and support to satisfy partner needs.
• Manage issue escalations promptly with clear communication and resolution tracking.
• Maintain comprehensive account documentation including plans, forecasts, renewals, and opportunity tracking using CRM systems.
• Report systematically on partner performance, alerts, opportunities, and overall business health.
• Relay partner insights to internal teams to help enhance offerings and processes.
• Represent the organization professionally during partner meetings, events, and industry discussions.

Qualifications and Skills

• Fluency in both German and English with strong communication skills to lead strategic and commercial conversations.
• Minimum of three years of experience in partner success, customer success, account management, or a related partner-focused commercial role.
• Experience dealing with B2B technology products, services, or software solutions.
• Skilled consultative approach with proven ability to develop trusted partner relationships.
• Proven track record of increasing account value through adoption, expansion, upselling or cross-selling.
• Experience managing renewals and customer success retention strategies.
• Comfortable leading business planning sessions and stakeholder meetings.
• Ability to analyze business models and align technology solutions with business outcomes.
• Strong organizational, prioritization, attention to detail, and ownership qualities.
• Proven ability to collaborate with geographically distributed technical and commercial teams.
• Proficient with CRM platforms, account planning, forecasting, and structured reporting.

Preferred Experience

• Background with cloud service providers, managed service providers, hosting, telecom, or infrastructure software vendors.
• Knowledge of cloud infrastructure, virtualization, storage, Kubernetes, automation, or cloud management tools.
• Understanding of infrastructure software licensing models, subscription, or usage-based pricing strategies.
• Experience supporting partners engaged in building, operating, or reselling infrastructure-based services.
• Familiarity with DACH market dynamics and partner ecosystems.
• Experience using Salesforce or equivalent account management tools.
• Ability to engage effectively with both technical and commercial stakeholders.

Benefits

• Opportunity to work remotely from Europe with contractor employment options across various countries.
• Flexible working hours encouraging autonomy and work-life balance.
• Chance to assume high ownership and visibility in an international organization.
• Collaborate with a globally distributed team.
• Support for private medical insurance dependent on your location.
• Additional perks may vary based on country of residence, location, and seniority.

Additional Information

This recruitment is handled on behalf of a partner company, which oversees all application review and downstream hiring processes.

Data privacy and fair evaluation measures are in place, including usage of AI to assist in the application review process. Human judgment remains final in hiring decisions.