Owner Relations Manager

About Accor

Accor is a global leader in the hospitality sector, operating in 110 countries with over 5,000 hotels worldwide. With a workforce exceeding 300,000 hospitality professionals, the company emphasizes a people-first approach, fostering passion for service and surpassing achievement boundaries. Accor is committed to innovation in hospitality, enhancing experiences globally by leveraging expert teams.

Role Purpose

The Owner Relations Manager is a critical member of the Asset Management Team, responsible for building and maintaining strong relationships with current and prospective apartment owners across a varied property portfolio. This role requires a personable, diplomatic approach to support portfolio growth and enhance owner satisfaction.

Key Responsibilities

• Establish and nurture ongoing relationships with existing apartment owners, as well as cultivate connections with potential investors and stakeholders.
• Address owner inquiries related to investment management, apartment returns, and general account questions in a timely and effective manner.
• Resolve owner concerns professionally, ensuring satisfaction and continued partnership.
• Maintain in-depth knowledge of Accor's property management and letting services along with relevant industry regulations.
• Design and execute strategies aimed at expanding the number of apartments managed under Accor’s portfolio.

Required Skills and Experience

• Previous professional experience in business development or property management within the real estate industry is advantageous.
• Ability to manage multiple tasks efficiently under pressure, supported by excellent organizational and time management capabilities.
• Exceptional communication skills, both written and verbal, are essential.
• Confident in building strong relationships, handling complex situations, and implementing solutions to improve service delivery.
• Possession of a current real estate sales certificate or transferable license, or near completion.
• Strong administrative competencies.

Employee Benefits

• Access to ALL Heartist Membership providing discounts on global accommodation and dining.
• Family and friends discounts on a variety of accommodation, services, and events.
• Participation in the Accor Live Limitless (ALL) Loyalty Program, earning status and reward points worldwide.
• Opportunities for professional growth through access to Accor’s leading training platforms like Accor Academy and Typsy.
• Extensive professional networking possibilities with over 300,000 colleagues globally sharing a passion for hospitality.
• Potential for worldwide career advancement within Accor's expansive hotel network in the Pacific region and beyond.

Inclusivity Statement

Accor embraces diversity and inclusion, encouraging applicants of all backgrounds to join and contribute to a global team that values each individual’s story. Joining Accor means embarking on a career journey with purpose and potential for growth.