Operations Specialist

Order & Route Management

• Examine and verify daily order entries to guarantee correctness before dispatching.
• Create and modify delivery routes considering driver availability, geographic location, and time windows for delivery.
• Organize scheduled assignments ensuring every order is assigned to a driver or brand ambassador.
• Keep precise records and promptly identify any discrepancies.

Dispatch & Live Operations

• Manage ongoing delivery routes and monitor the flow of deliveries, tracking pickups, drop-offs, and driver efficiency.
• Reallocate drivers or change routes as necessary to ensure full coverage and timely deliveries.
• Supervise compliance with company standards such as using hot bags and adherence to dress code by reviewing photos and timestamps.
• Update payment or driver status in accordance with company protocols when needed.

Quality Control & Communication

• Work closely with Driver Recruiting, Account Management, and Restaurant teams for swift resolution of operational challenges.
• Maintain proactive communication with team leaders about risks or repetitive issues.
• Apply sound judgment to make rapid, data-based decisions, especially during peak volume periods.

Reporting & Continuous Improvement

• Prepare comprehensive daily end-of-day reports highlighting key performance metrics on delivery accuracy and efficiency.
• Monitor KPIs including on-time delivery rate, incident management, and route optimization.
• Spot areas for operational enhancements and suggest strategies for leadership consideration.