Operations Manager

About Williams-Sonoma DC - Arlington, TX

Williams-Sonoma, established in 1956, has evolved from Chuck Williams’ original Sonoma store into a leading national retailer with popular home furnishing brands like Williams-Sonoma, Pottery Barn, and West Elm. Our Distribution Centers serve as critical links between manufacturing plants and our diverse retail, online, and mail customers worldwide. Our fast-paced and rapidly growing Supply Chain network offers opportunities for those with backgrounds in distribution, manufacturing, engineering, transportation, finance, HR, or home delivery to develop their skills and advance their careers.

Williams-Sonoma, Inc maintains a significant footprint in distribution and manufacturing with over 14.5 million square feet of small parcel, personalization, furniture, and manufacturing capacity spread across multiple locations nationwide. Key facilities include large package and furniture distribution centers in Southern and Northern California, Texas, Georgia, and New Jersey; small package eCommerce distribution hubs in Mississippi and Arizona; upholstery manufacturing sites in North Carolina and Mississippi; a transportation department managing ocean, air, trucking, and rail logistics; and sourcing offices across Asia and Europe.

Role Overview

The Operations Manager will excel in a dynamic, high-volume distribution setting, partnering closely with General or Assistant General Managers to drive floor performance, develop frontline talent, and adapt to fluctuating priorities, peak seasons, and daily operational demands. This position requires leading teams to achieve excellence in safety, associate engagement, service quality, inventory accuracy, and productivity, ensuring consistent execution and team cohesion.

Key Responsibilities

• Develop and lead high-performing teams by establishing clear goals, providing consistent coaching, and fostering accountability at all levels.
• Monitor productivity levels, workflow efficiency, and service delivery, swiftly addressing issues and removing barriers.
• Ensure smooth shift transitions, operational continuity, and uniform execution across different operational functions.
• Communicate policies clearly to associates, act as the primary information source, maintain compliance, and enforce corrective actions when necessary.
• Collaborate cross-functionally with internal departments and external vendors to align goals and ensure effective execution.
• Adjust operations quickly to scale up or down depending on business demands, labor availability, and seasonal fluctuations.
• Promote a culture committed to safe practices, quality work, and operational discipline as fundamental values.
• Work with site leadership to maintain OSHA compliance and meet company safety standards.
• Manage daily, weekly, monthly, and peak season labor scheduling and oversee job assignments.
• Achieve financial goals and adhere to budgetary constraints.

Qualifications

• Minimum of a high school diploma or an equivalent qualification.
• 3 to 5 years of management or leadership experience in distribution or manufacturing environments.
• Alternatively, 6 to 8 years of progressively responsible leadership experience in distribution roles without a college degree.
• Proven track record of leading people and managing performance in fast-paced, high-volume distribution, logistics, or fulfillment operations.
• Strong leadership skills with the ability to direct teams, set clear directions, and enforce accountability.
• Capable of making sound operational decisions quickly in a changing environment.
• Experience with Warehouse Management Systems (WMS) to support inventory control and workflow accuracy.
• Proven ability to oversee third-party providers in warehouse operations, value-added services, and transportation.

Preferred Qualifications

• Bachelor’s degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering, or related field is highly desirable.
• Spanish language skills welcomed.
• Exposure to large-scale distribution, big box retail, furniture, or omnichannel operations.
• Experience with automation or advanced operational systems implementation.
• Strong understanding of OSHA and workplace safety regulations.
• Experience managing multi-shift operations and developing frontline leaders.

Physical Requirements

• Ability to bend, reach, squat, climb stairs or ladders, stand, and walk extensively throughout the facility.
• Capable of lifting, carrying, or moving objects weighing between 50 to 100 pounds.

Benefits

• Employee discounts on all Williams-Sonoma, Inc. branded products.
• 401(k) retirement plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, volunteer time off, matching gifts and community service initiatives, and paid holidays (location dependent).
• Comprehensive health, dental, and vision insurance, including benefits for same-sex domestic partners, legal and identity protection plans, and pet insurance.

Additional Information

This position operates during a Tuesday to Saturday shift, 9:00 AM to 5:30 PM, at the Arlington, TX distribution center. The role reports to the General Manager Jon Gaither and is classified as full-time, exempt employment.

Williams-Sonoma is an equal opportunity employer committed to diversity and inclusion.