Operations Coordinator

Role Overview

The Operations Coordinator will support brokerage operations across systems, interdepartmental coordination, and daily office execution. This role is designed as the in-person operations hub for the Denver office, with periodic travel to Colorado Springs.

Brokerage Systems, Tools, and Process Improvement

• Keep brokerage-wide systems organized and up to date, including file management, resource organization, and the technology stack.
• Oversee and monitor key brokerage initiatives such as vendor partnerships and past-client retention efforts, while helping launch new programs as they are introduced.
• Strengthen agent support workflows, including commission authorization handling, compliance assistance, listing coordination, open house support, and troubleshooting.
• Look for opportunities to simplify, standardize, and improve processes across the brokerage rather than focusing only on individual tasks.

Cross-Department Coordination

• Work with each department to build, maintain, and refine the systems and processes they depend on.
• Keep workflows aligned between teams, surface conflicts early, and make sure departmental work supports broader brokerage goals and plans.
• Improve the new-agent onboarding journey from offer stage through in-person onboarding, acting as the bridge between recruiting and agent development.
• Serve as the main contact for new agents during setup, communication, and basic questions about getting started.
• Coordinate meetings, trainings, and events for multiple departments.
• Provide logistical assistance across departments, including off-site orders, pickups, and research or tracking of resources.

Daily Brokerage Support

• Oversee everyday operations for the Denver and Colorado Springs offices, including supplies, cleanliness, maintenance, organization, mail, and packages.
• Maintain the brokerage calendar for recurring weekly, monthly, and quarterly events.
• Work with brokerage partners to arrange events such as continuing education sessions and vendor presentations.
• Handle logistics for brokerage meetings and team events, including presentation prep, setup, meals, remote streaming, recaps, and follow-up action items.
• Prepare and send regular communications to teams and agents across both offices, including updates, event reminders, and follow-up notes.
• Support senior leadership with daily brokerage activity and the rollout of new initiatives.

Working Style

• Approaches work with a systems-oriented mindset and looks for simpler, better ways to get things done.
• Stays solution-focused and keeps work moving when obstacles appear.
• Takes ownership of results, follows through independently, and notices what needs attention without waiting to be told.
• Uses AI thoughtfully to work more efficiently while still applying sound judgment and understanding the task before relying on the output.

Requirements

• Two to four years of experience in operations, administration, office management, or a similar support role.
• Experience improving workflows, documenting processes, or making operations more efficient.
• Hands-on use of AI to improve work, paired with good judgment and a clear understanding of the problem first.
• Strong organization, attention to detail, and the ability to manage multiple priorities with accuracy and follow-through.
• Comfort using business software and a willingness to learn tools quickly, including Follow Up Boss, Google Workspace, and file/project management systems.
• Ability to collaborate effectively across teams and departments.
• Strong written and verbal communication skills in a professional setting.
• Ability to work full-time from the Denver office at 1777 S. Harrison St., Denver, CO 80210, plus travel to the Colorado Springs office at least two days per month.

Preferred Experience

• Background in real estate or a related industry.
• Experience independently owning programs, projects, or initiatives from start to finish.

Additional Skills Exposure

Exposure to light automation or scripting is mentioned as a plus.

Compensation and Benefits

• Annual salary range of $65,000 to $85,000, based on experience.
• Flexible paid time off, approved by management and balanced against business needs and team coverage.
• Paid sick leave.
• Health insurance.

Work Location

This is a full-time in-office position based in Denver, Colorado, with flexibility to travel to the Colorado Springs office at least two days each month. The role is intended to serve as the brokerage's on-site operations center.