Operations & Client Experience Executive

About the Role

Capital Custodia is a dynamic luxury asset company based in Dubai, focused on innovating liquidity solutions for valuable timepieces while maintaining ownership options. The company combines expertise, operational precision, and exceptional client service to deliver a high-end experience. They are seeking a polished and enthusiastic Operations & Client Experience Executive who thrives interacting with people in a professional and structured setting, especially those with backgrounds in hospitality, luxury retail, premium banking, or concierge services.

Key Responsibilities

• Serve as the company's initial point of contact, ensuring clients feel warmly welcomed and professionally assisted from the first interaction.
• Manage incoming client calls, emails, WhatsApp queries, and schedule appointments to ensure smooth customer journeys.
• Maintain consistent communication with clients throughout their transactions, providing updates and resolving issues promptly and professionally.
• Oversee daily operational activities including document preparation, transaction tracking, CRM updates, and internal coordination to ensure efficient business processes.
• Collaborate with logistics, operations, and management teams to coordinate follow-ups and support continuous improvement efforts.

Candidate Profile

• Highly personable with a positive, approachable demeanor and calmness under pressure.
• Exceptional communication abilities and a keen eye for detail with excellent organizational skills.
• Comfortable multitasking, quick to learn, and proactively owns their responsibilities.
• Maintains a professional appearance and attitude while fostering teamwork and collaboration.

Preferred Background

• Experience in luxury hotels, hospitality, airlines, concierge services, premium retail, luxury automotive, private banking, wealth management client services, corporate reception, executive administration, or customer service.
• Working with high-net-worth or premium clients is advantageous but not mandatory.

Qualifications

• 1 to 5 years of relevant experience in customer experience or operational roles.
• Fluent English (both spoken and written) and strong telephone etiquette.
• Proficiency with Microsoft Office; experience with CRM systems is beneficial.
• Bachelor's degree or diploma preferred.

Benefits

• Opportunity to engage with a rapidly growing luxury asset business and premium clientele.
• Career progression options into senior operations or relationship management positions.
• Supportive and professional workplace culture.

Why Join Capital Custodia?

This company values trust, professionalism, and meticulous attention to detail in every client interaction and operational procedure, making it ideal for individuals passionate about delivering excellent service while supporting seamless operations.