Network Engineer

Role Overview

The Network Engineer will handle escalated network issues from Level 2 and respond to alerts from the Network Operations Center or service desk. Working closely with senior Managed Services team members, this role focuses on delivering superior support to a managed client portfolio.

Key Responsibilities

• Respond promptly to cases raised or automatically flagged by network monitoring systems.
• Diagnose minor network issues and recommend appropriate technical solutions.
• Perform upgrades to network infrastructure software as required.
• Proactively assess client network performance to identify areas for enhancement.
• Support team members in resolving cases aligned with their expertise.
• Assist in gathering information and preparing reports for clients or Client Success Managers.
• Escalate complex issues collaboratively with senior engineers when necessary.
• Create and update technical documentation and knowledge base content.
• Communicate with clients through virtual meetings, calls, emails, or messaging platforms as needed.
• Collaborate actively with colleagues across the Managed Services practice.
• Participate in on-call rotations including potential after-hours and weekend duties.

Qualifications and Skills

• 1 to 3 years of professional experience working within Cisco or similar network environments.
• Responsible approach to driving issue resolution through to completion.
• Familiarity with Cisco networking devices such as routers, switches, and firewalls.
• Strong analytical and problem-solving abilities with attention to detail and ownership.
• Prior experience in a Managed Service Provider (MSP) setting is advantageous.
• Advanced degrees or IT certifications relevant to the role are a plus.
• Progress towards or possession of entry-level certifications like CCNA or Azure Fundamentals.
• Experience using ticketing systems such as Service Now.
• Working knowledge of monitoring tools, for example, Logic Monitor.

Employee Benefits

• Collaborative work culture with a results-driven environment.
• Engagement with sophisticated and forward-thinking clients across North America.
• Comprehensive benefits package including health, vision, dental, and life insurance coverage.
• Health and dependent care flexible spending accounts.
• 401(k) retirement plan options.
• Short-term and long-term disability insurance.
• Generous vacation, flexible time off, and company-paid holidays.
• Opportunities for ongoing training and professional development.

Additional Information

The description provided outlines primary duties but doesn’t encompass every task or qualification. Reasonable accommodations are available to support people with disabilities in fulfilling essential job functions. The employer is an Equal Opportunity/Affirmative Action employer and considers qualified candidates with criminal history per relevant hiring ordinances.

The hiring process may utilize AI-based tools for application and resume review; however, all hiring decisions are ultimately made by human reviewers. Candidates requiring accommodations during the recruitment process can request assistance through provided contacts.