Move Management Consultant

About Sirva

Sirva is a global leader in moving and relocation services, delivering comprehensive mobility programs to businesses of all sizes. With presence in 177 countries through owned, franchised, and agent locations, Sirva combines worldwide reach with localized expertise and cutting-edge technology that balances self-service options with personal support. Our integrated network enables us to offer a seamless one-stop solution, providing superior service locally with a global perspective.

Role Overview

We are seeking a Move Management Consultant to join our Perth, Welshpool branch, focusing on managing household relocations for our clients. This customer-centric position involves coordination of international and domestic moving services. While initially requiring office training, the role provides flexibility to work remotely thereafter, alongside other initiatives promoting work-life balance.

Key Responsibilities

• Coordinate packing, shipping, and storage for personal effects, vehicles, pets, and more, liaising among relocatees, clients, removalists, and third-party vendors.
• Arrange travel, transportation, and accommodation logistics essential to relocations.
• Manage initiation and activation paperwork from clients and maintain organized files for each relocatee.
• Keep relocatees informed about all aspects and status updates of their move.
• Follow up with moving branches and suppliers to acquire outstanding details or quotations.
• Proactively identify and respond to customer needs promptly and effectively.
• Maintain timely communication with relocatees as per established KPIs throughout the relocation process.

Candidate Profile

• Proven track record in delivering exceptional client service is vital.
• Strong interpersonal skills to build and sustain client relationships.
• Excellent verbal and written communication skills, coupled with tact and diplomacy.
• Ability to articulate ideas clearly and logically.
• A self-driven team player with initiative and motivation.
• Experience in customer-focused or administrative roles supporting government clients is preferred; familiarity with international relocations or moving services is highly advantageous.

Additional Information

Sirva offers a collaborative and dynamic work culture emphasizing respect, support, and passion. Innovation is key to our success, and you will work alongside some of the industry's most driven professionals. We are an equal opportunity employer and provide reasonable accommodations during the employment process for applicants with disabilities. For more information about Sirva, visit our corporate website.

Contact for Accommodation Requests: Email Human Resources at [email protected] with details regarding the accommodation needed.