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About the Role

Aurum Data Solutions is seeking a highly skilled Senior Mainframe Engineer to join their team at Knowledge City, Hyderabad. This full-time, office-based position focuses on providing Level 3 production support for critical mainframe applications. Candidates must demonstrate at least 10 years of experience and possess strong communication skills in English.

Key Responsibilities

Deliver L3 support for mainframe applications and critical business workflows, ensuring uptime and operational continuity.
Diagnose and resolve complex incidents within established Service Level Agreements (SLAs).
Conduct root cause analyses and implement long-term solutions to prevent recurring problems.
Engage in incident, problem, and change management processes.
Support production deployments and validate post-deployment system performance.
Work collaboratively with global teams to maintain service stability.
Examine application logs to detect defects and coordinate remediation efforts with developers.
Lead continuous improvement efforts aimed at operational excellence.
Develop and update support documentation, knowledge articles, and standard operating procedures.
Mentor less experienced staff and facilitate knowledge sharing sessions.
Communicate promptly with client stakeholders regarding incidents and their resolutions.
Utilize AI-driven tools to enhance productivity and streamline support workflows.

Technical and Professional Requirements

Extensive hands-on expertise with mainframe technologies including COBOL, JCL, DB2, SQL, AS400, APPTUNE, ISPW, CONTROL-M on z/OS, TSO ISPF, SDSF, GDG, IBM Utilities, MQ Series, Xpediter, WLM, RACF, and JSF.
Proven experience providing L2/L3 production support.
Deep knowledge of incident, problem, change management, and release/deployment support within SLA-focused environments.
Practical experience with AI tools such as GitHub Copilot, ChatGPT or similar generative AI platforms to boost engineering efficiency, including AI-assisted code analysis, documentation, and testing tools.
Preferred skills include working with international clients and distributed teams, familiarity with Agile methodologies and Azure DevOps, exposure to SonarQube and quality assurance practices, and strong analytical and decision-making skills.
Comfortable participating in major incident management calls and interacting with executive-level stakeholders.

Soft Skills

Excellent verbal and written communication capabilities.
Strong stakeholder management and collaboration skills.
Ability to work autonomously with high accountability and ownership.
Mentoring aptitude and ability to handle high-pressure scenarios effectively.

Educational Background

Candidates should hold a bachelor’s degree in engineering, computer science, information technology, or a related technical field.

Additional Details

Work location: Knowledge City, Hyderabad, India; Work mode: Full-time, on-site; Immediate start preferred.

Contact

Interested applicants should forward updated resumes directly to Balaram at Aurum Data Solutions.

Mainframe Developer

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