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Overview

Against All Odds (AAO) is hiring a Key Holder for its retail team in Niagara Falls, NY. This role suits upbeat, self-driven, and ambitious people who enjoy a busy store environment and have experience working in customer service.

The position supports day-to-day store operations, helps customers find and purchase products, guides team members, and helps maintain a positive shopping experience. It also includes loss prevention, staff coaching, and following proper opening and closing routines.

Key Responsibilities

Welcome customers and understand what they are looking for.
Support product sales and merchandising efforts.
Carry out store opening and closing tasks according to required procedures.
Assist with training and development of store staff.
Help lead daily activities and encourage strong customer service.
Support conflict resolution and contribute to loss prevention.

Qualifications

Prior experience in a busy customer service setting is required.
Strong leadership ability and a sales-focused mindset.
Good organizational skills.
Solid customer service and interpersonal communication skills.
Comfortable using computers and computerized sales terminals.
Friendly, approachable, energetic, and positive attitude.
Quick learner who can work efficiently and motivate others.
Must maintain a cheerful, customer-ready demeanor.

Physical Requirements

Able to stand and walk for long periods.
Must be able to lift up to 35 lbs without assistance.
Requires bending, turning, and reaching in a retail setting.

Additional Information

AAO offers flexible schedules designed to fit around personal commitments, along with an employee discount and a bonus program.

Applicants must be at least 18 years old.

This is a fast-paced retail role in the Retail department, reporting to the Store Manager.

Key Holder

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