Key Account Manager

About The Opportunity

This senior executive/assistant manager role in the Global Chains Key Accounts Team is based in Gurgaon and reports to the Senior Manager - Chains. The team operates within the Hotel Supply function managing branded international hotel chains such as Accor, Hilton, Marriott, and Radisson Hotel Group.

Role Responsibilities

• Manage key chain accounts end-to-end to foster business growth by regularly engaging with chain revenue leaders.
• Share crucial business insights and strategic recommendations with key external stakeholders.
• Collaborate with internal teams including category, revenue, and marketing to ensure smooth execution of strategies.
• Maintain partner relationships by offering expertise, analyzing metrics, and providing recommendations in line with industry best practices.
• Travel across various cities to meet decision makers and spend approximately 25% of work time within the same city at field locations.
• Analyze monthly production reports and provide constructive feedback to top performing hotels.
• Plan and conduct market visits and performance review meetings both virtually and in-person.
• Train partner hotels on using the extranet platform effectively.
• Prepare review reports, share market intelligence, and perform competitor set analysis to drive individual unit growth.
• Ensure hotel inventory availability and competitive pricing throughout the year.
• Engage in networking, deal initiation, negotiation, and closure with hotel partners.
• Develop and implement strategies to boost hotel marketing efforts.
• Onboard hotels for Ad-tech sponsored campaigns and negotiate exclusive deals to secure a competitive advantage for the company.

Qualifications & Experience

• Master's degree from a reputed institute.
• 2 to 4 years of relevant experience in sales, travel trade, key account management, contracting, or B2B sales.
• Experience managing multiple partner accounts is preferred.
• Proficiency in MS Excel and PowerPoint.

Key Success Factors

• Excellent communication abilities.
• Ability to collaborate effectively within a team and think strategically.
• Strong analytical and problem-solving capabilities.