Junior IT Support Specialist

Overview

In this role, you act as the primary technical contact within the organization, ensuring the smooth functioning of digital processes. You will be trusted from the start with key systems such as Google Workspace while independently managing workstations, access rights, and conference technology. Each day brings varied challenges ranging from addressing workplace technical issues to assisting members with the learning platform via Zoom calls.

Key Responsibilities

• Providing first-level support and managing tools: Serve as the main point of contact for all technical inquiries and issues affecting team members' workstations, taking ownership early on of core systems like Google Workspace and actively shaping the tool environment rather than just maintaining it.
• Handling onboarding, offboarding, and office technology: Perform complete technical setups for new colleagues—including access, accounts, and software installations—and manage the dismantling process when employees leave. Additionally, manage office technology such as Wi-Fi, printers, and conference systems, coordinating with external service providers as needed.
• Supporting members with technical challenges: Assist members directly with technical problems, for example, through Zoom calls for access issues or tool setup help regarding the training platform.
• Coordinating and collaborating across interfaces: When issues cannot be immediately resolved, identify and liaise with the appropriate contacts (development team, service providers, internal departments) and steer the resolution process.
• Documentation and knowledge sharing: Create and maintain clear guides and support documentation for both the team and members. Conduct short training sessions and tool introductions as new systems are implemented.

Benefits

• Flexible and mobile work options: Hybrid work with self-managed scheduling and full coverage of the German public transit ticket or a subsidized parking space.
• Portfolio growth opportunities: Complimentary access to premium investment products to expand your financial knowledge along with the company.
• A supportive team environment: Experience a non-siloed culture characterized by teamwork, camaraderie, and a pleasant workplace atmosphere.
• Job security and growth: Permanent employment in a dynamic, expanding company offering genuine development and influence opportunities.
• Culinary and lifestyle perks: Enjoy freshly prepared meals daily in the company’s in-house restaurant.
• Social events and fun: Participate in annual team trips, summer festivals, and leisure activities, such as table tennis in a dedicated fun area celebrating collective achievements.

Candidate Profile

• IT support background: You have completed training as an IT specialist in system integration or possess a comparable background or proven practical experience in IT support as a career changer.
• Technical skills and cloud knowledge: Proficient with Windows and Mac operating systems, skilled in configuring computers and installing software, with enthusiasm for resolving IT issues. Basic familiarity with cloud tools management (for example, Google Workspace user, group, and permission administration). Practical experience using the Google Workspace Admin Console is advantageous.
• Communication skills and language proficiency: Able to explain technical topics clearly, patiently, and warmly to non-technical team members and members, with certified German skills at minimum C1 level.
• Trustworthiness, reliability, and independence: Dependable in handling tasks thoroughly and responsibly, capable of prioritizing requests independently, maintaining oversight even under heavy workload, and knowing when to seek consultation.
• Willingness to learn: Eager to continually expand technical knowledge and evolve skills over time, supported by experienced team members.