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તમે ક્યાં કામ કરશો
કામનું વર્ણન
About Nomad
Nomad is on a mission to remove borders and help your money "speak" English worldwide. Since launching our app in November 2020, over 3.8 million users have experienced the benefit of a borderless international financial life. We're proud to deliver innovative products and services that demonstrate that being global can be hassle-free and that investing in dollars is accessible to all. For those who are part of Nomad, the journey never ends — we continuously evolve, invent, and reinvent, turning individual efforts into collective achievements. A meaningful legacy is built by people and outstanding results.
Role Overview and Responsibilities
As a Junior Customer Service Analyst, you will be the primary contact for our clients, ensuring their satisfaction and resolving issues efficiently. Your daily tasks will include:
- Engaging directly with customers through email, chat, and phone to provide exceptional service.
- Maintaining regular coordination with other teams to address requests promptly and identify process improvements.
- Delivering excellent customer support consistently.
- Proposing and evaluating solutions to improve customer experience.
Required Experience and Skills
- Effective written and verbal communication abilities.
- At least six months of experience working in a customer service team environment.
- Intermediate level proficiency in English.
Benefits and Perks
- Flexible benefits: Monthly credit of R$1700 on the Flash card usable for meals, groceries, courses, transportation, gyms, and more.
- Extended parental leave: Six months of leave for biological or adopted parents.
- Childcare support: R$475 monthly allowance for children up to five years old (biological or adopted).
- Physical and mental health support through partnerships with Wellhub and TotalPass, granting access to gyms and therapy sessions; includes coverage for up to three dependents.
- Paid day off for birthday celebrated during your birth month.
- Health and dental insurance through Bradesco at no cost to employees; adding dependents costs 50% covered by Nomad.
- VIP client benefits: zero service fees in the app, VIP access to Nomad Lounge, and referral coupons.
- Pet wellness benefits through Guapeco program.
- Life insurance coverage and pharmacy discounts for medication purchases.
- Optional transportation voucher.
- Ability to advance five vacation days within the first year of employment.
Privacy and Inclusion
Nomad complies with Brazil's General Data Protection Law (Lei nº 13.709/2018), ensuring personal data is only used during the selection process or to maintain talent bank records. We foster a diverse and inclusive environment and offer optional questions about gender identity, sexual orientation, race, and disabilities during the application process. Responding is voluntary, with no impact on candidacy, and data is used solely to improve inclusion practices.
You may contact us at [email protected] for selection process inquiries. Due to a high volume of applications, response times may be longer than usual.