કામનું વર્ણન

Job Overview

The IT Systems Engineer will deliver comprehensive remote and on-site support to managed services clients, handling all aspects of technology infrastructure including workstations, servers, cloud services, printers, networks, and vendor-specific hardware/software. Collaborating with senior technical staff and account managers, this role will address urgent escalation issues, assist with routine maintenance, and contribute to improvement initiatives.

Opportunity Highlights

Join a growing Managed IT Services company servicing small to midsized businesses primarily in the Greater Seattle and Greater Austin regions.
Support core networks leveraging Microsoft on-premises and cloud environments.
Engage with a variety of daily technical challenges.
Benefit from a flexible work environment that supports work-life harmony and rewards performance.
Access competitive benefits and potential salary growth as you progress professionally and as the company expands.

Core Responsibilities

Provide IT support addressing client issues related to business applications and operating systems.
Manage support for Microsoft technologies including Windows Server, Exchange, SharePoint, Microsoft 365, Teams & Phone Systems, Azure, etc.
Maintain backup and disaster recovery solutions, performing restores when required.
Offer foundational network support covering WAN/LAN connectivity, routers, firewalls, and security.
Implement and support remote access setups such as VPN, Terminal Services, Windows 365, Azure WVD, and ConnectWise Control.
Monitor help desk and remote management alerts, responding through service ticketing systems accordingly.
Document maintenance for computer systems and network infrastructures comprehensively.
Maintain proactive communication with clients about incident updates, scheduled changes, or confirmed outages.

Additional Duties

Enhance customer satisfaction through improved service and timely responses.
Work cooperatively within teams and maintain effective communication.
Coordinate with dispatch teams to route requests efficiently to appropriate resources.
Escalate complex issues requiring senior support promptly.
Accurately log time, expenses, and work details into service tickets.
Complete assigned training to fully understand relevant processes.

Required Skills and Competencies

Strong knowledge of Microsoft operating systems, business applications, printing, and network systems.
Excellent interpersonal capabilities including video conferencing, telephony, communication, active listening, and customer service skills.
Proficient diagnostic skills for technical issues.
Able to multitask and adapt quickly in a dynamic environment.
Technical insight to assign appropriate resources to problems effectively.
Comprehensive understanding of supported IT services.
Familiarity with tools and techniques for supporting IT services.
Typing proficiency for quick and accurate service ticket documentation.
Self-driven with the capacity to thrive in fast-paced settings.

Qualifications and Experience

Minimum 3 years in help desk, service desk, desktop support, network administration, field service, or related technical roles or equivalent education.
Professional IT certifications such as Microsoft, Cisco, CompTIA, ConnectWise CCPA, LabTech LTCP, Microsoft 365 or Azure are advantageous though not mandatory.
Associate degree (AA/AS) in computer science or related disciplines preferred but not required.

Additional Information

Applicants must be local candidates. This role entails various other duties as assigned and is integral to maintaining excellent client relationships and operational efficiency.

IT Systems Engineer