IT Support Technician

Role Overview

The IT Support Technician at ZR New Material Technology Co., Ltd. is responsible for providing remote technical assistance to employees, ensuring consistent access to company systems and devices. This part-time position involves addressing support tickets, diagnosing hardware and software problems, and assisting users through phone, chat, or email communication.

Key Duties

• Monitor desktop computer performance and maintain system reliability.
• Update software and configure printers, including network setups and troubleshooting.
• Coordinate hardware repairs or replacements when necessary.
• Document all incidents and resolutions accurately.
• Escalate complex technical issues to senior IT personnel.
• Collaborate with team members to enhance support procedures and promote secure technology usage.

Qualifications and Skills

• Proven ability to provide technical support remotely and guide users effectively.
• Experience working with desktop computers, operating systems, and common business software.
• Skilled at troubleshooting and resolving hardware and software issues by diagnosing root causes.
• Experience with printer setup, network configuration, and print error resolution.
• Practical skills in computer repairs including component replacement and basic networking.
• Strong communication abilities to explain technical concepts clearly and understandably.
• Meticulous organizational skills for documenting support activities.
• Capable of managing remote part-time work with independent task prioritization.
• Certifications such as CompTIA A+ or Microsoft credentials or equivalent hands-on experience are advantageous.