IT Support Technician

Role Description

The IT Support Technician position at Galaxy Grip is a part-time, remote role dedicated to delivering technical support to internal teams and clients. Responsibilities include identifying and fixing hardware and software problems on desktop systems, handling printer and peripheral device support, and performing routine computer repairs as necessary.

The technician will manage support tickets, assist users with troubleshooting, and keep detailed documentation to grow a collective knowledge base. Collaboration with other technical team members to resolve complex issues, ensure system dependability, and foster a customer-focused support environment is essential.

Qualifications

• Strong capabilities in technical support activities such as user assistance, ticket handling, and documentation of issues.
• Practical experience with desktop computers, including operating systems, hardware parts, and common business software.
• Advanced troubleshooting skills for diagnosing and resolving software and network connectivity problems.
• Competence in printer and peripheral device setup, configuration, and basic upkeep.
• Competence in computer maintenance tasks including hardware replacement, system cleaning, and optimizing performance.
• Excellent communication skills for clearly explaining technical information both verbally and in writing.
• Effective time management and organizational skills to succeed in a remote, part-time working setup.
• Knowledge of remote support technologies and ticketing platforms; experience in IT service desks is desirable.
• Certifications such as CompTIA A+ or ITIL Foundation, or equivalent experience, are advantageous.