IT Support Officer - Contract

About Centorrino Technologies

Centorrino Technologies (CT) isn't just any tech company; it's a community recognized as a Great Place to Work for 2024-2025 and one of Australia's Best Medium Workplaces in 2025 with an impressive eNPS score of 68. Currently expanding, CT values innovation, growth, and a vibrant workplace culture.

Role Overview

We are seeking an enthusiastic Desktop Support Officer to join our Brisbane team on a part-time contractual basis (3 days per week) for 3 months, with a possibility of extension. This onsite position entails providing high-quality technical support to our customers, handling diverse technology such as both macOS and Windows PCs, tablets, server systems, network infrastructure, and voice communication platforms. While server and network elements are mainly managed by specialists, you will handle frontline technology support.

Key Responsibilities

• Ensure seamless day-to-day technical operations for customers' activities.
• Develop positive relationships with end-users to foster a friendly rapport.
• Work collaboratively to identify and enhance inefficient or outdated processes.
• Proactively seek customer feedback to improve service delivery consistently.
• Detect and address issues or requests lacking established procedures by designing and implementing new solutions with peers.
• Maintain up-to-date documentation and technical procedures.
• Take ownership of daily technical issues including liaising with external third-party organizations.
• Coordinate with colleagues across various departments to achieve optimal customer satisfaction.

Candidate Profile

• A passion for outstanding customer service, demonstrated through skillfully resolving technical problems involving computers and other devices.
• A strong interest in technology and eagerness to master new technologies and concepts to confidently engage with staff and external suppliers.
• Excellent communication skills to diagnose issues calmly and clearly explain problems and preventive measures.
• A positive, can-do attitude supported by previous effective technical support experiences.
• Outstanding verbal and written communication abilities to interact with a diverse array of stakeholders.
• Flexibility to adapt to unusual circumstances such as extended hours or altered work schedules when necessary.

Benefits

• Opportunities for continuous training and professional development integrated into your career path.
• Attractive discounts and benefits to maximize your purchasing power.
• Freedom to select your IT equipment to enhance performance with access to discounted technology for personal use.
• Engaging team events providing chances for social connection and celebrating milestones.

Additional Information

The company embraces diversity and inclusion, fostering a workplace where every voice matters. Successful candidates must hold a valid Vulnerable People / Working with Children Check (WWCC) and Police Check.