IT Support Officer

About the role

William Buck is seeking an IT Support Officer to join its IT team in Adelaide. Reporting to the IT Manager, this position focuses on delivering prompt, professional and personable on-site support to the South Australian office. The role sits within a dynamic environment where employees are encouraged to make a real impact and contribute to meaningful outcomes.

Key responsibilities

• Handle second-level IT help desk enquiries and support requests.
• Respond to tickets quickly and in a professional manner.
• Assess priorities and direct issues to the appropriate technical team member.
• Manage user administration and IT system access.
• Set up and troubleshoot PCs, laptops and connected peripherals.
• Track asset allocations and provide staff training where needed.

Requirements

• Previous experience in a comparable IT support position.
• An AQF Diploma in Information Technology or a closely related discipline is required.
• Hands-on knowledge of Office 365, Windows operating systems, servers, Active Directory and Microsoft Office, along with other business applications.
• Strong client service orientation with clear and effective communication skills.
• Well-developed organisational ability and the capacity to stay effective under pressure while managing multiple priorities.
• Good problem-solving capability.
• Ability to collaborate effectively within a team.
• Experience in a busy service desk or high-volume support environment would be an advantage.

Additional information

Posted: 07/07/2026

Closing date: 05/08/2026

Salary: $82,000.00 - $85,000.00

Employment: Permanent, full-time

Location: Adelaide, South Australia, Australia

Job category: IT

Package note: The role is also stated as offering a salary package of $76,550 plus superannuation.

Work arrangement: On-site role in the Adelaide office.

Employer note: William Buck describes its workplace as a “just-right” model where employees can influence outcomes and grow their careers.