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About The Missing Link

With over 28 years of industry experience and a team of more than 200 experts, The Missing Link is a leading IT service provider in Australia, supported by global giant Infosys. We specialize in delivering advanced Cyber Security, IT & Cloud, and AI & Automation solutions, empowering businesses to accelerate their operations. Currently, we are expanding rapidly.

Internship Overview

This internship offers a hands-on introduction to IT support, designed for individuals without prior technical experience. Participants benefit from continuous mentorship and coaching aimed at building foundational knowledge and skills essential for a career in IT.

Key Learning Objectives

Manage and administer software applications
Create and delete user accounts securely
Assemble and deploy computers tailored to client needs
Address IT-related alerts from clients and troubleshoot technical issues
Prioritize and assign incoming support tickets via the ticketing platform
Efficiently resolve common "Fast Track" tickets using well-documented procedures
Deliver outstanding customer service and technical assistance through phone and email
Apply IT support best practices following ITIL V4 standards

Candidate Requirements

Pursuing or completed an IT-related bachelor's degree
Strong written, verbal, and non-verbal communication abilities, with a willingness to learn and collaborate within teams
Analytical thinking and logical problem-solving skills
Meticulous attention to detail
Personable demeanor demonstrated through effective communication and excellent phone etiquette under pressure
Effective time management capabilities
Experience in customer service

Additional Information

Work alongside a knowledgeable team of Service Experience Engineers
Enjoy a supportive environment featuring regular staff activities, complimentary drinks, and breakfast
Engage in a company culture dedicated to continuous learning and professional growth

IT Support Engineer Internship

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