IT Administrator

Overview

Join ASCENRA TECHNOLOGIES as an IT Administrator based in the Greater Toronto Area, Canada. This full-time, onsite role reports directly to the Founder/Head of Technology. You will play a critical role ensuring reliable and efficient IT infrastructure to support a growing team in a startup environment where processes are evolving.

Key Responsibilities

• Manage and configure laptops and workstations for new staff, including account setup, email, software installation, and security configurations.
• Maintain an up-to-date inventory of all company laptops, accessories, and IT assets.
• Provide daily troubleshooting and coordinate device repairs; manage device handover during onboarding and exits.
• Handle day-to-day IT operations within the office, including installation and maintenance of printers, scanners, Wi-Fi, and other common equipment.
• Ensure consistent internet connectivity and local network accessibility.
• Coordinate with external vendors for hardware procurement, repairs, and annual maintenance contracts.
• Set up and maintain conference room technologies such as monitors, speakers, webcams, and cabling.
• Keep meeting rooms equipped for presentations, virtual meetings, and collaborative discussions with quick resolution of AV issues.
• Administer IT security protocols including password management, access control, antivirus updates, and compliance adherence.
• Maintain secure system access to email, shared drives, and collaboration platforms, tracking and escalating risks as necessary.
• Manage Microsoft 365 accounts, user access, license allocation, software renewals, and user support for productivity applications including Outlook, Teams, Word, and Excel.
• Maintain detailed records of software installations, licenses, and permissions.

Candidate Profile

• 3 to 6 years of relevant IT experience.
• Highly responsible and organized with a practical, hands-on approach to resolving everyday IT challenges.
• Comfortable providing support across hardware, software, and network connectivity issues.
• Good knowledge of laptops, operating systems, printers, Wi-Fi networks, meeting room setups, and user account management.
• Familiarity with Microsoft 365 administration preferred.
• Strong ownership mindset, ability to follow through tasks with practical problem-solving skills.
• Excellent communication skills and a service-oriented attitude.

Additional Information

This role involves working onsite in a startup setting with evolving processes, offering an opportunity to build dependable IT infrastructure essential for company growth.

Location: Greater Toronto Area, Canada

Employment: Full-time, onsite