Intake Specialist - Remote

About the Employer

The organization specializes in workplace behavioral health, focusing on how employee wellness impacts overall business success. It addresses workplace stress, mental health issues, and productivity challenges by delivering confidential counseling, work-life resources, and wellness services through enterprise-level Employee Assistance Programs (EAPs).

Role Overview

The Intake Specialist serves as the initial point of contact for clients accessing their EAP benefits. This role is crucial in evaluating client requirements, managing initial intake procedures, and connecting clients with appropriate therapeutic and support services. It ensures clients receive timely, suitable assistance during critical moments.

Key Responsibilities

• Respond sensitively and professionally to incoming crisis and inquiry calls to the EAP.
• Accurately enter confidential client demographic information into the clinical database.
• Screen all contacts for acute safety risks or high-risk indicators and promptly escalate to licensed clinical personnel as required.
• Assign cases to internal EAP staff or regional affiliates following established clinical routing guidelines.
• Facilitate direct connection between clients and localized affiliate providers or specialized behavioral health professionals.
• Offer structured information and referrals regarding complex legal, financial, and work-life issues.
• Maintain strict clinical confidentiality while providing empathetic customer service to clients in distress.

Candidate Requirements

• Proficient with modern IT applications, healthcare databases, and customer relationship management software.
• Strong interpersonal, communication (verbal and written), organizational, and problem-solving abilities.
• Demonstrated dedication to providing compassionate, patient-focused customer service.
• Familiarity with Microsoft Outlook, Word, and other Office suite programs.
• Reliable home internet with minimum verified speeds of 50 Mbps download and 10 Mbps upload.

Preferred Qualifications

• Experience in call centers, medical scheduling, or behavioral health triage environments.
• Basic knowledge of crisis intervention protocols and mental health terminology.

Compensation

The expected starting hourly wage ranges between $16.00 and $17.30 USD, based on the candidate's prior relevant experience and system knowledge.

Benefits and Perks

• Access to medical, dental, and vision insurance from the first day of employment.
• Paid time off and vacation accrual programs.
• 401(k) retirement plan with employer matching contributions.
• Pre-tax Flexible Spending Accounts for healthcare and dependent care expenses.
• Company-funded life and disability insurance coverage.
• Complimentary use of the organization's Employee Assistance Program services.

Equal Opportunity Commitment

The employer is an equal opportunity organization that values diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, gender identity or expression, sexual orientation, or national origin.

Additional Information

Note: RemoteHunter acts solely as a connector between candidates and employers and is not the employer of record for this position.