Incident Response Manager

About the Role

Join The Depository Trust & Clearing Corporation (DTCC) and contribute to pioneering projects within a collaborative and supportive environment that prioritizes your professional growth. The IT group at DTCC delivers secure, reliable technology infrastructure essential to the global capital markets, offering a dynamic workplace reflective of diverse communities.

Primary Responsibilities

• Oversee daily operations and strategic achievement of a team of analysts and associates managing cybersecurity event detection, investigation, and incident response.
• Exemplify positive leadership behaviors and establish clear communication of expectations, goals, and objectives for your team.
• Delegate tasks effectively, empower team members, and eliminate obstacles to mission success.
• Serve as Incident Commander during major priority one incidents and provide escalation support for critical issues.
• Set ambitious quality targets for the team and mentor members to align personal goals with team objectives.
• Recruit and nurture high-performing personnel aligned with team missions.
• Leverage metrics, stakeholder feedback, threat intelligence, and industry best practices to continuously elevate security measures.
• Lead initiatives in training, process improvements, and security awareness communication across DTCC.
• Be available for occasional travel to trainings, conferences, and other offices up to 20%.
• Participate as an escalation contact on the on-call rotation and handle emergency after-hours responses as needed.
• Create and promote messaging to raise security awareness and advocate CMIR programs within the organization.

Qualifications

• At least six years of relevant experience in incident management or comparable critical operations.
• Bachelor's degree is preferred but equivalent experience is acceptable.

Required Talents and Skills

• Proven success in leading complex technical projects involving collaboration across teams.
• Exemplary tactical leadership guiding teams to achieve technical objectives.
• Strategic capacity to define goals, develop action plans, allocate tasks, track progress, and motivate teams towards success.
• Strong report writing abilities, including detailed analysis and recommended actions.
• Excellent communication skills to explain technical concepts to diverse audiences.
• Autonomous execution of tasks from minimal directives, including prioritization and multi-tasking.
• Proactive problem identification and resolution capabilities.
• Emotional intelligence and sound management principles.
• Motivation to contribute meaningfully within a high-achieving team environment.

Compensation and Benefits

• Competitive salary package including base pay and an annual incentive.
• Comprehensive health and life insurance benefits tailored to location.
• Retirement and pension plans.
• Generous paid time off alongside personal, family care, and other leave options to support holistic well-being.
• Flexible work arrangement consisting of a hybrid schedule with three days onsite (Tuesdays, Wednesdays, plus one additional day) and two days remote.

Additional Information

As a senior member of the Cybersecurity Management & Incident Response team, you may be required to respond to cyber incidents beyond business hours. The organization is an equal opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities during the hiring process and employment.