- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 કલાક પેહલા
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
As a Guest Experience Agent, you will play a critical part in crafting unforgettable first impressions for our guests. Your goal will be to ensure every interaction is smooth and welcoming, providing seamless transaction handling and insightful local recommendations that anticipate guest needs.
Key Responsibilities
- Warmly welcome guests to create memorable experiences from the outset
- Recognize and engage with IHG Rewards Club members and repeat visitors both in person and via telephone
- Handle guest bookings including taking payments and managing transactions efficiently
- Ensure swift and effortless check-in and check-out processes
- Proactively anticipate and fulfill guest requests with personalized suggestions and assistance
- Serve as the reliable point of contact for guests, resolving billing queries and offering advice on dining options
Candidate Requirements
- Strong communication abilities to effectively address guest concerns and feedback
- Problem-solving aptitude to transform challenges into positive guest experiences
- Fluency in the local language is essential; additional language skills are advantageous but not mandatory
- Competent literacy, numeracy, and digital skills including computer proficiency
What We Offer
- Competitive remuneration acknowledging your dedication and performance
- Comprehensive benefits package including full uniform and attractive room discounts
- Access to some of the finest industry training to support professional growth
- A work culture fostering inclusivity, diversity, and respect for all backgrounds and identities
- Commitment to wellbeing through our myWellbeing framework that nurtures health, lifestyle, and a positive workplace environment
Additional Information
IHG Hotels & Resorts values equal employment opportunities irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We strive to build a supportive and accepting workplace where every person is encouraged to bring their authentic self.
If you feel you align with the role but do not meet every single qualification, we encourage you to apply and begin your journey with us.
Industry
Hospitality