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- ઓફિસમાં
- શિક્ષણ
- Diploma in Mechanical Engineering, Automobile Engineering, B.Tech / B.E. in Automobile Engineering, Mechanical Engineering
- લાયકાત
- Candidates with Diploma in Mechanical Engineering, Automobile Engineering, or B.Tech/B.E. in Automobile or Mechanical Engineering are eligible to apply.
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કામનું વર્ણન
About Auric Motors
Auric Motors stands as Rajasthan's premier Maruti Suzuki vehicle dealership, boasting over 100 touchpoints across multiple cities and towns. Renowned for exceptional customer service and a commitment to employee growth, the company offers well-structured career advancement and comprehensive training programs. We seek motivated, intelligent, and hardworking individuals aiming for managerial positions across our locations.
Position Overview
The General Manager - Service will oversee all facets of the dealership's service operations, striving to maximize customer satisfaction, profitability, manpower efficiency, and adherence to Maruti Suzuki service protocols.
Key Responsibilities
- Manage complete service workshop functions including Mechanical, Bodyshop, and Pre-Delivery Inspection (PDI) areas.
- Ensure strict compliance with Maruti Suzuki service Standard Operating Procedures (SOPs) and audit requirements.
- Drive attainment of Customer Satisfaction Index (CSI) benchmarks and resolve customer grievances effectively.
- Boost service-related revenue streams encompassing labor and spare parts sales.
- Enhance workshop productivity, efficiency, and reduce vehicle turnaround time.
- Oversee warranty, goodwill, and operational cost management.
- Lead and mentor Service Managers, Advisors, and Technicians.
- Maintain high standards of safety, 5S methodology, and housekeeping in the workshop.
- Collaborate with OEM, insurance entities, and vendors as required.
Performance Metrics
- Maintain CSI scores aligned with Maruti Suzuki benchmarks.
- Achieve monthly and yearly service revenue goals, including growth in labor and spare parts sales.
- Ensure technician productivity exceeds 85%, improving vehicle throughput and reducing turnaround times.
- Complete 100% adherence to SOPs and pass all OEM audits.
- Develop staff skills through training and certification, minimise attrition, and optimize manpower utilization.
- Reduce warranty claims and improve first-time-right repair rates.
- Control workshop expenses and optimize spare parts inventory levels.
- Conduct regular MIS reviews and implement continuous improvement plans.
Qualifications & Experience
- Diploma or Bachelor's degree (B.Tech/B.E.) in Mechanical or Automobile Engineering.
- Minimum 5 years as General Manager - Service in an automobile dealership preferably Maruti Suzuki or a reputable brand.
Additional Information
Location: Jaipur.
Reporting To: Dealer Principal / Managing Director.
Salary: Commensurate with industry standards.
Contact Details
Hemant Choudhary, General Manager - HR
Email: [email protected]
Mobile: 9414138510