Fulfillment Team Lead / E-Commerce

Role overview

This position leads the daily execution of e-commerce fulfillment work in a hypermarket environment. The role centers on picking and marshalling activities, while also ensuring that store coordination supports customer satisfaction across freshness, quality, and order fulfillment.

Key responsibilities

• Oversee day-to-day fulfillment activities, including picking, packing, and transfer of orders to the last-mile delivery team.
• Coordinate closely with operations, commercial, IT, customer service, and last-mile partners to keep the workflow efficient.
• Keep the dark store orderly, ensure stock levels are adequate, and maintain cleanliness, cold-chain compliance, and correct segregation of goods.
• Make sure orders are dispatched on time, quantities are accurate, packaging is appropriate, and quality checks help avoid damage or loss.
• Spot operational, logistics, and system-related issues, then work to resolve them effectively.
• Carry out performance oversight, attendance tracking, and disciplinary follow-up in line with company expectations.
• Build team skills through coaching, on-the-job learning, and coordination with HR for training and staffing requirements.
• Support the creation and rollout of retail policies, procedures, and better operating practices.

Requirements

• A bachelor’s degree in E-commerce, Business Administration, or a closely related discipline.
• Three to five years of experience in logistics and supply chain operations.
• Prior exposure to e-commerce fulfillment and last-mile delivery is preferred.
• Solid operational and commercial understanding, ideally gained in cross-functional settings.
• Working knowledge of warehouse or distribution systems and common business software, including MS Office, advanced Excel, SAP, and Salesforce.
• Strong communication and people skills, with full professional fluency in English; Arabic will be an added advantage.

Additional information

This role is based in a hypermarket fulfillment environment in Dubai and focuses on supporting efficient online order processing and customer satisfaction through strong operational control.