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About the Role

Fintech Cloud Private Limited is seeking a dedicated Field Collection Executive to join their Collections department within the NBFC/Financial Services sector. This full-time position involves managing customer collections, recovering overdue payments, and fostering positive customer relations while adhering strictly to company policies and regulatory standards.

Key Responsibilities

Conduct visits to customer residences or workplaces to collect overdue EMI and loan installments.
Engage with customers holding delinquent accounts to negotiate repayment arrangements.
Meet monthly collection and recovery objectives set by management.
Keep precise records of collections, customer visits, and payment commitments.
Update collection progress and customer interactions through the company's mobile app or CRM system.
Inform customers on available payment options and address straightforward queries.
Report complex or high-risk cases promptly to supervisory personnel.
Ensure collection processes are executed ethically and comply with company and regulatory guidelines.
Collaborate with internal teams for dispute resolution and account reconciliation.
Submit daily reports detailing collection activities and outcomes to the reporting manager.

Qualifications and Experience

Minimum educational qualification is 10+2 or graduation in any discipline.
Fresh candidates are encouraged to apply; experience ranging from 0 to 3 years in field collection, banking, NBFC, microfinance, or recovery is advantageous.
Possession of a valid two-wheeler driving license and owning a vehicle is preferred.
Basic proficiency with smartphones and mobile applications is required.

Skills and Preferences

Effective communication and strong interpersonal skills.
Ability to negotiate and persuade effectively.
Proficient in managing customers and resolving conflicts.
Capable of working autonomously and achieving collection targets.
Basic knowledge of Microsoft Office and mobile-based software applications.
Willingness to travel extensively within the designated area.

Preferred Background

Experience in loan collections, credit card collections, microfinance, personal loans, vehicle loans, or business loans is a plus.
Understanding of collection procedures and familiarity with local market geography.

Compensation and Benefits

Competitive salary aligned with company policies.
Performance-based incentives.
Travel allowances or reimbursements as per company norms.
Opportunities for career advancement within the organization.

Field Collection Executive

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