E-Commerce Specialist

About the Role and Team

Are you passionate about identifying influential data trends that enhance customer experiences? Do you enjoy refining digital interactions to boost conversion rates while making IKEA's offerings more accessible to a wide audience? Join IKEA's Digital Customer Meeting Points (DCMP) team, charged with developing and optimizing IKEA’s online shopping channels to deliver smooth digital experiences integrated into an omnichannel journey. This team is rapidly expanding within a newly established division, blending diverse expertise to innovate IKEA’s digital presence and unlock new growth opportunities.

Key Responsibilities

• Ensure prompt and accurate execution of product range and merchandising initiatives across digital platforms including the website and app, aligned with campaigns and seasonal schedules.
• Develop and adapt localized website and app content tailored to regional market demands, while collaborating with global teams to maintain correct and updated product information, descriptions, and imagery.
• Analyze important metrics such as conversion rates, customer search behaviors, and add-to-cart statistics to identify actionable insights that enhance performance.
• Continuously update and optimize onsite search terminology to heighten product visibility and relevance, responding to customers' needs and emerging market trends.
• Plan, execute, and track A/B testing initiatives for web and app interfaces, documenting configurations and results to inform data-backed improvements.

Qualifications and Skills

• At least 3 years of professional experience in online commerce, sales, marketing, or comparable fields, with proven involvement in managing omnichannel customer experiences connecting digital and physical touchpoints.
• Strong collaborative skills with a track record of co-creating and working effectively within teams and cross-functional stakeholders to achieve shared objectives.
• Analytical expertise to monitor key performance indicators, interpret data trends, and define practical improvements that advance commercial goals.
• Excellent attention to detail with the ability to execute digital merchandising activities with precision and consistency.
• Capability to thrive and adapt within fast-paced, complex work environments, managing evolving priorities while upholding quality standards.
• Demonstrated aptitude for positively influencing change and motivating others through cooperative problem-solving to achieve business targets.

Additional Information

• This is a permanent, full-time position requiring 76 hours per fortnight.

At IKEA, work transcends a mere job; it is an opportunity for growth and impact. We value your skills and energy and invite you to be part of our journey.