Driver - Front Office

Job Overview

We are seeking an enthusiastic and guest-oriented Driver to join our team at Al Bandar Rotana & Al Bandar Arjaan by Rotana. The role demands dedication to delivering exceptional customer service and creative problem-solving to enhance guest experience.

Key Responsibilities

• Welcome guests upon their arrival at the hotel.
• Assist guests by opening car doors and escorting them to the lobby.
• Stay informed about hotel services to accurately answer guest inquiries.
• Conduct thorough shift handovers to maintain operational continuity.
• Report guest complaints or issues promptly to the manager on duty.
• Operate hotel vehicles for trips and transfers as assigned.
• Manage and safeguard all guest car keys responsibly.
• Coordinate effectively with early and night shift leaders during handovers.
• Build and sustain positive public relations while aiming to exceed guest expectations.
• Maintain cleanliness and orderliness of parking areas and key cabinets.
• Ensure smooth transportation flow for airport and crew transfers.

Qualifications and Experience

• Vocational training in hospitality or related field preferred.
• Previous experience in front office or transportation roles within hospitality.
• Proficiency in written and spoken English is essential.
• Valid local driving license for heavy vehicles such as buses or trucks.
• Strong knowledge of local traffic regulations.

Skills and Competencies

• Well-groomed appearance with an outgoing, friendly demeanor.
• Proactive, flexible, and responsive to dynamic situations.
• Ability to work calmly and efficiently under pressure in a busy environment.
• Excellent understanding of job responsibilities and accountability.
• Appreciation of diversity and ability to adapt to different guest needs.
• Focus on outstanding customer service and teamwork.