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કામનું વર્ણન
About RESPEC
RESPEC is a 100% employee-owned company that brings technical expertise to tackle challenging issues in energy transition, infrastructure resilience, digital transformation, and sustainability. Founded in 1969, the company works closely with clients to deliver impactful, real-world solutions such as designing infrastructure in remote locations and developing renewable energy projects.
Role Overview
The Desktop Support Technician will provide hands-on, client-facing IT support for a New Mexico state agency located in Santa Fe. This full-time, onsite contract role runs through July 31, 2027, starting approximately August 17, 2026. The position focuses on maintaining smooth operations for end users within a Microsoft-based enterprise environment.
Key Responsibilities
- Serve as the primary point of contact for end-user desktop support, addressing issues via in-person, phone, email, and remote support channels.
- Troubleshoot and resolve problems related to desktops, laptops, software, and peripherals.
- Manage helpdesk tickets through a service management platform, ensuring proper documentation, escalation, and resolution per SLA guidelines.
- Work collaboratively with internal teams and external vendors to address complex hardware and software challenges.
- Ensure integration of desktop systems with enterprise applications such as Microsoft 365, Teams, Outlook, and file servers.
- Contribute to the support team's knowledge base by documenting incidents and solutions to build organizational knowledge.
Required Qualifications
- 3 to 5 years of relevant experience supporting desktop and laptop environments, including hardware repair, OS troubleshooting, software installation, and peripheral support.
- Proficiency in Microsoft environments, including Windows OS, Microsoft 365 applications, and Active Directory management.
- Experience using formal ticketing systems such as ServiceNow or equivalent ITSM tools, with an understanding of ticket lifecycle management and SLA compliance.
- Basic knowledge of networking fundamentals, including LAN/Wi-Fi troubleshooting, VPN support, and printer connectivity.
- Strong communication skills, able to work effectively with both technical and non-technical users to resolve issues and explain technical concepts clearly.
Preferred Qualifications
- Familiarity with scripting languages like PowerShell, PERL, or Shell scripting to automate desktop support tasks or bulk administrative actions.
- Previous experience supporting IT environments in state or local government settings.
Additional Information
- This role requires working fully onsite at Santa Fe, NM, with no option for remote or hybrid work.
- Standard working hours are 8 hours a day, Monday through Friday.
- RESPEC maintains confidentiality and adheres to equal employment opportunity guidelines.