A
- Experience
- 2–3 yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 કલાક પેહલા
- Work mode
- Work from home
- Resume
- Required to apply
Job description
Role Overview
The End User Computing (EUC) Deskside Support Engineer L1 is tasked with delivering dependable onsite desk-side assistance to end users. This involves handling incidents involving desktop devices to keep hardware and software functional while ensuring excellent user support during the device lifecycle. The aim is to maintain a secure and fully operational desktop environment that fulfills the organization's IT demands.
Key Responsibilities
- Offer onsite desk-side support services with 2-3 years’ relevant experience.
- Manage incidents related to desktop hardware, software, and connectivity issues, achieving timely resolution.
- Perform Install, Move, Add, Change (IMAC) tasks and break-fix support for desktops and laptops across both hardware and software domains.
- Support lifecycle management of standard hardware, software, and office applications on desktop systems.
- Handle configuration, installation, patching, hardware replacements, and remote device management using appropriate tools.
- Utilize service management systems such as ServiceNow for incident handling.
- Apply remote support tools, Microsoft Office, Outlook, and EUC utilities proficiently.
- Support VPN, Lync, and mobile device troubleshooting preferably.
- Ensure correct installation of desktop operating system images on assigned devices.
- Analyze service desk tickets and incident trends to identify opportunities for user education and automation enhancements.
- Monitor desktop security profiles and antivirus status to enforce compliance.
- Provide VIP support for desk-side problems per contract terms and serve as the primary IT contact in absence of other IT support groups.
- Adhere to ITIL frameworks including incident, change, problem, and service request management and manage spare or buffer stock inventory.
- Knowledge of Active Directory, providing ‘smart hands’ assistance, and experience supporting MAC devices and tablets is advantageous.
Additional Information
The position is offered on a contractual basis with remote work.