Customer Support Representative

Overview

We are seeking a dedicated Customer Support Representative eager to assist customers and deliver outstanding service with every interaction.

Key Responsibilities

• Handle customer queries through phone, email, and chat channels promptly.
• Address and resolve customer problems efficiently and professionally.
• Document interactions and customer information accurately in the system.
• Forward complex issues to the relevant team for resolution.
• Strive to provide a positive experience throughout all customer touchpoints.

Qualifications

• Strong verbal and written communication skills coupled with effective interpersonal abilities.
• Good problem-solving capability to manage issues calmly and constructively.
• Basic proficiency with computers and familiarity with customer service software tools.
• Capacity to perform well in a high-paced working environment.
• Prior experience in customer service is advantageous.
• Applicants must be Saudi nationals.

Additional Information

Location: Dammam, Eastern Province, Saudi Arabia.
Employment Type: Full-time, onsite position.