- Experience
- 3+ yrs
- Salary
- USD 33,810 – USD 62,790 / year
- Openings
- 1
- Posted
- 7 કલાક પેહલા
- Work mode
- Work from home
- Education
- High School Diploma or GED
- Eligibility
- Only candidates legally authorized to work in the United States without current or future sponsorship by the employer may apply.
- Resume
- Required to apply
Job description
About the Role
Siemens invites applications for the role of Customer Support Coordinator based in Houston, TX, with remote work flexibility. Siemens empowers sustainable progress by integrating real and digital technologies to enhance daily life and future innovations. As part of a diverse and inclusive team, you will have opportunities for professional growth across global industries.
Key Responsibilities
- Provide timely and accurate customer service by handling inquiries, complaints, and disputes within authorized limits.
- Manage and prioritize customer cases using a CRM system to meet service level expectations.
- Communicate directly with customers, internal teams, and affiliates through the CRM tool.
- Initiate or process requests such as change orders and product selections, where authorized.
- Acquire comprehensive knowledge of assigned products and internal systems to enhance support effectiveness.
- Build professional relationships with various departments including plants, warehouses, sales, pricing teams, product managers, and buyers.
- Understand organizational structures to facilitate issue escalation and resolution.
Required Qualifications
- High school diploma or equivalent (GED).
- At least three years of practical experience in customer support roles.
- Strong analytical and problem-solving aptitude to identify customer issues and drive resolutions.
- Proficiency with Microsoft Office tools.
- Legal authorization to work in the United States without need for sponsorship now or in the future.
Preferred Qualifications
- Associate's or bachelor's degree in a relevant field.
- Over three years supporting customers in industrial, construction, mechanical, or electrical sectors.
- Relevant specialized skills training or certifications.
- Excellent organizational, verbal, and written communication skills paired with professional customer service demeanor.
- Ability to multitask and manage high workloads accurately with a positive attitude.
- Self-motivated team player capable of working collaboratively across functions.
- Willingness to learn business segment product lines and complete required training programs.
- Familiarity with SAP, CRM platforms such as Salesforce, and quotation tools.
Additional Information
Applicants must be legally authorized to work in the US without employer-sponsored work authorization currently or in the future. Siemens emphasizes diversity, equity, inclusion, and sustainability as integral parts of its corporate mission and strategy.
Compensation and Benefits
- Salary range: $33,810 to $62,790 annually, dependent on experience, skills, location, and internal budget.
- A comprehensive benefits package supporting health and wellness is offered to employees.
About Siemens
Siemens is a worldwide leader in industry, infrastructure, transport, and healthcare technology, focused on creating value through sustainable and resource-efficient solutions.