Customer Success Manager

Overview

Uptick seeks a dedicated Customer Success Manager to drive impactful customer outcomes and ensure clients derive significant value from our offerings. Uptick delivers specialized software solutions for the fire and security industry, supporting building maintenance across North America. Thousands rely daily on our intuitive and user-friendly software, backed by exceptional customer support.

Key Responsibilities & Expectations

• Exemplify Uptick’s core values of Care, Excellence, and Growth consistently in all interactions, both internal and external.
• Manage projects effectively, tracking and achieving key milestones collaboratively.
• Apply analytical thinking to data, using insights to inform and guide decisions.
• Maintain a strong customer-centric approach, building and nurturing robust client relationships through empathy and understanding.
• Develop deep expertise in the product, continually enhancing knowledge to serve as an informed resource for the team and customers.
• Adopt a commercial mindset, understanding business metrics related to customer success, identifying opportunities, assessing risks, and supporting customer growth and value generation.

Qualifications

• Exceptional communication abilities, with skill in persuading, negotiating, and fostering consensus with customers.
• Technical competence in SaaS software, including troubleshooting capabilities and aiding customers in navigating complex systems tailored to their specific needs.
• Strong team collaboration skills, actively partnering with Sales, Support, and Success teams to share insights, feedback, and pursue shared strategic objectives.
• Innovative problem-solving aptitude, responding swiftly and effectively to issues encountered across the customer journey, communicating solutions clearly.

Additional Details

Salary Range: $95,000 - $105,000 per year.