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Job Requisition ID #26WD99990Position OverviewThe Regional Customer Success Manager plays a pivotal role in driving the success of a portfolio of Autodesk's largest regional customers, primarily within the Architecture, Engineering, Construction, and Operations (AECO) industry across Australia and New Zealand. You will be responsible for ensuring customers successfully onboard Autodesk solutions, drive product adoption, and expand their use of Autodesk technologies to achieve measurable business outcomes.Given the continued growth of our regional business, we are looking for an additional Customer Success Manager based in Australia.In this role, you will manage a portfolio of strategic customers across Australia and New Zealand, primarily within the AECO industry. Your portfolio may also include regional government organizations with whom Autodesk is expanding strategic partnerships. These customers include leading architecture firms, engineering consultants, general contractors, owners, and operators. You will work directly with customers to co-create and execute tailored Customer Success Plans that maximize business value from Autodesk solutions and our Channel Partner ecosystem.Your primary objective is to ensure customers maximize their Return on Investment (ROI) by understanding their business goals, aligning Autodesk solutions with desired outcomes, and helping customers realize measurable value throughout their lifecycle.You will collaborate closely with Sales, Technical Sales, Autodesk Channel Partners, Product Specialists, Technical Support, Renewal teams, and other internal stakeholders to deliver an exceptional customer experience.You will be part of Autodesk's Asia Pacific and Japan Customer Success organization, a diverse, collaborative, and high-performing team with colleagues across Australia and New Zealand (ANZ), Japan, India, Greater China, Association of Southeast Asian Nations (ASEAN), and Korea.Autodesk offers a flexible working environment. While this role is preferably based in Sydney, Melbourne, or Brisbane, we are open to candidates located elsewhere in Australia.ResponsibilitiesEnsure assigned customers maximize their Return on Investment (ROI) from their partnership with AutodeskCo-create and execute tailored Customer Success Plans aligned with customers' strategic priorities, business objectives, and Autodesk solution adoptionServe as the primary owner and orchestrator of Customer Success planning and execution by coordinating customers, Autodesk teams, and Channel Partners to achieve agreed outcomesDocument and communicate measurable business value achieved through Autodesk solutions by developing customer success stories and value realization metricsSupport customers during onboarding and identify customers with low product adoption to reduce churn risk and improve long-term successUnderstand customers' solution investments and service entitlements and ensure they maximize value through regular business reviews and success planning sessionsPartner with Sales, Technical Sales, Autodesk Channel Partners, Product Specialists, Technical Support, and Renewal teams to drive customer success initiativesParticipate in account planning and Customer Success Plan reviews to identify strategic opportunities, engagement priorities, and desired business outcomesMonitor customer usage data and health indicators and translate insights into proactive success strategies in collaboration with Channel Partners and internal Sales teamsBuild trusted relationships with stakeholders at all levels, including executive leaders, business managers, champion users, and Information Technology (IT) administratorsIdentify opportunities to expand customer relationships and partner with Sales, Channel Partners, and Renewal teams to support business growthMinimum QualificationsExperience or familiarity with the Architecture, Engineering, Construction, and Operations (AECO) industry5–10 years of experience in Sales, Customer Success, Technical Consulting, or Implementation Consulting, or experience as an Architect, Engineer, Building Information Modeling (BIM) Manager, General Contractor, or Project Manager supporting Software as a Service (SaaS) solutions for Building Information Modeling (BIM) and digital transformationDemonstrated ability to understand customer business challenges and align technology solutions to desired business outcomesExperience working with large enterprise organizations and complex stakeholder environmentsExcellent executive-level communication, presentation, and relationship management skillsStrong customer empathy with a customer-first mindsetAbility to prioritize multiple complex initiatives in a fast-paced environmentStrong collaboration and stakeholder management skills across internal and external teamsPreferred QualificationsExperience using Autodesk AECO solutions such as Autodesk Construction Cloud, Autodesk Forma, Revit, Civil 3D, Navisworks, or comparable industry solutionsExperience driving customer adoption, digital transformation, or business value realization initiativesKnowledge of customer success methodologies, value realization frameworks, or success planning practicesExperience working with enterprise Software as a Service (SaaS) customers and Channel Partner ecosystemsFamiliarity with executive business reviews, customer health metrics, and adoption analyticsThe Ideal CandidateThe ideal candidate is a strategic Customer Success professional who combines industry expertise, business acumen, and relationship management skills to help customers achieve measurable business outcomes while strengthening long-term partnerships with AutodeskDemonstrates a strong understanding of the Architecture, Engineering, Construction, and Operations (AECO) industry and customer business challengesBuilds trusted relationships with executive stakeholders and influences strategic decisions through consultative engagementAligns Autodesk solutions with customer business objectives to maximize adoption, business value, and long-term successUses data, customer insights, and sound judgment to identify risks, recommend solutions, and improve customer outcomesThinks strategically while effectively managing day-to-day customer engagements and operational prioritiesCollaborates effectively across Sales, Technical Sales, Customer Success, Channel Partners, and cross-functional teams to deliver exceptional customer experiencesTakes ownership of customer success planning while driving accountability across internal and external stakeholdersIdentifies opportunities to improve processes, customer engagement, and business outcomes through innovation and continuous improvementCommunicates confidently with technical and executive audiences and adapts messaging to different stakeholder groupsDemonstrates curiosity, resilience, and a continuous learning mindset while mentoring and supporting colleagues when appropriate#LI-PW1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).