- અનુભવ
- ૧+ વર્ષ
- પગાર
- —
- ઓપનિંગ્સ
- 6
- પોસ્ટ કર્યું
- 9 કલાક પેહલા
- કાર્ય મોડ
- ઘરેથી કામ કરો
- લાયકાત
- Candidates must be available for one of the two designated remote shifts and be able to work a schedule that includes weekdays, weekends, and some holidays. Applicants should also have their own equipment and meet the experience and communication expectations for the role.
- ફરી શરૂ કરો
- અરજી કરવી જરૂરી છે
કામનું વર્ણન
About MediDrive
MediDrive is an expanding startup in the non-emergency medical transportation space, built to improve how members get to the healthcare services they rely on. The company is looking for empathetic, detail-focused customer service professionals who want to contribute to a team that makes a real difference each day.
Work Schedule
This role is fully remote, and candidates must be available for one of the two set shifts below. There are 3 openings for each shift:
- Sunday through Thursday, 8:30 AM to 5:00 PM EST
- Tuesday through Saturday, 8:30 AM to 5:00 PM EST
Role Overview
The Customer Service Representative will manage both inbound and outbound calls to arrange transportation, check member eligibility, solve ride-related problems, and support members with professionalism, accuracy, and empathy. This position is central to helping members arrive at medical appointments safely and on schedule. It also requires someone who can work well in a fast-moving environment and help shape a new contact center from the beginning.
Key Duties
- Respond to incoming calls and help members book, change, or cancel transportation.
- Place outgoing calls to verify trips, share updates, and follow up on open issues.
- Work within internal tools to confirm eligibility, benefits, and trip details.
- Communicate pickup times, provider details, and ride expectations in a clear way.
- Address problems such as late drivers, missed pickups, and similar transportation concerns.
- Escalate urgent or complicated cases to supervisors or Tier 2 support when needed.
- Record every interaction accurately in the CRM.
- Follow Medicaid, HIPAA, and transportation compliance rules at all times.
- Maintain complete and precise documentation for each call.
- Follow scripts, system procedures, and quality standards.
- Work toward KPIs including quality, average handle time, adherence, attendance, and accuracy.
- Take part in training sessions, coaching, and team huddles.
- Partner with supervisors, dispatch, QA, and training teams to improve the member experience.
Requirements
- At least 1 year of experience in a call center, customer service, healthcare, transportation, or a comparable environment.
- Applicants must have their own equipment.
- Strong communication skills and the ability to stay composed under pressure.
- Comfort using multiple computer systems and entering information quickly.
- Good problem-solving ability and strong attention to detail.
- Dependable attendance and punctuality.
- Availability to work across weekdays, weekends, and some holidays.
- Experience in NEMT, Medicaid, healthcare call centers, or insurance settings is preferred.
- Bilingual English/Spanish candidates are preferred.
Additional Information
The team is being built in a startup environment, so adaptability, a process-driven mindset, and teamwork are especially important. This is a service-centered role for someone who is comfortable balancing efficiency, accuracy, and compassion.
Skills and Competencies
Customer service, verbal communication, multitasking, time management, documentation accuracy, process adherence, problem solving, teamwork, CRM navigation, and working in a healthcare support environment.