Customer Service Assistant

Role Overview

The Customer Service Assistant will play a key role in delivering exceptional customer experiences by being friendly, knowledgeable, and helpful. This position involves supporting the Shop Manager and team in the smooth operation of the store, maintaining high standards throughout the working day. Duties include accepting and processing bets, ensuring compliance with procedures, and sometimes managing store operations including opening and closing.

Primary Responsibilities

• Support the Shop Manager and Assistant Manager with daily store operations.
• Take charge of the shop in the absence of management, overseeing opening and closing processes, team guidance, and cash handling procedures.
• Deliver excellent customer service by accurately accepting and processing bets via various channels such as betting terminals and EPOS systems promptly.
• Act as a Brand Ambassador promoting the multi-channel and digital offerings of the company.
• Maintain composure under pressure while seeking continuous personal and shop improvement.
• Ensure the store’s presentation meets high standards throughout the day.
• Comply fully with safety, compliance, and operational procedures.
• Foster a collaborative team environment and uphold social responsibility duties.
• Introduce customers to the full range of in-shop and online products and services.

Required Skills and Qualifications

• Customer-centric approach with integrity and trustworthiness.
• Flexibility to work in a retail environment operating seven days a week.
• Adaptability to changing shop demands.
• Strong attention to detail with solid numeracy capabilities.
• Effective communicator who is enthusiastic, able to work independently and as part of a team.
• Interest in sports and confident in building customer relationships.
• High motivation to develop and advance within the company.
• Focus on results and brand promotion.
• Problem-solving abilities and creative thinking.
• Organised, reliable, and dependable work ethic.
• Proven experience handling cash responsibly.

Preferred Qualifications

• Previous experience in retail or related industry is advantageous but not a requirement; comprehensive training on sports and betting will be provided.

Additional Information

The company is an equal opportunity employer encouraging applications from all qualified candidates.