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About the Company

Your client is a prominent alcoholic beverage distributor in the region, delivering a premium range of international wines, spirits, and beers across hospitality, retail, and trade sectors in the UAE.

Role Overview

This position is for two Customer Service Administrators to assist with operational support during a system transition and warehouse move. The role is crucial for sustaining superior customer service, ensuring efficient order processing, and facilitating uninterrupted business operations during a busy period.

Key Responsibilities

Handle customer inquiries through phone, email, and support ticket systems promptly and professionally
Ensure customer requests are addressed quickly, adhering to established service standards
Accurately process customer orders within ERP platforms
Assist the On-Trade team with daily operational and administrative tasks
Collaborate with various internal teams to guarantee timely delivery of orders
Resolve and follow up on customer issues to completion
Keep precise records and documentation of customer transactions
Support continuous business operations during the warehouse relocation and system implementation phases
Perform general administrative responsibilities as needed

Candidate Requirements

Holder of a bachelor's degree or an equivalent qualification
Excellent command of written and spoken English
Prior experience in customer service, sales support, order processing, or administrative support roles
Experience in servicing B2B clients and coordinating with multiple internal stakeholders
Proficiency in Microsoft Office applications including Excel, Word, and Outlook
Familiarity with ERP and CRM software systems
Strong communication, organizational, and problem-solving abilities
Ability to thrive in a fast-paced, high-volume environment
Demonstrates adaptability, proactiveness, and a strong willingness to learn
Availability to start immediately is highly preferred

Working Conditions

Position based on-site in Dubai
Working six days a week, Monday to Saturday
Eight hours of work per day, excluding lunch break
Required flexibility to work during weekends and public holidays as operationally needed

Customer Service Administrator

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